On-Site IT Support Analyst - End-User Tech Expert

Rocky-Brands; Nelsonville (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Rocky Brands is seeking an IT Support Analyst for an on-site role at our facility. You will administer end-user workstations (Windows/Mac), manage incidents in our ITSM system, and assist with onboarding/offboarding users.

The position requires at least two years of IT support experience and solid knowledge of Microsoft Office, Windows, Mac, TCP/IP and VPN. The role includes second-level support, software installation and upgrades, and maintaining IT knowledge base articles.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Minimum of two years of professional IT support experience.
• IT skills including Microsoft Office, Windows, Mac, TCP/IP and VPN.
• Ability to communicate technical information to non-technical personnel.
• Must be self-driven.

Responsibilities

• Administer end-user workstations and support end-user activities (Windows/Mac).
• Enter, track, resolve, triage, elevate incidents in ITSM solution.
• Onboarding/off boarding Users.
• Maintain confidentiality regarding information on the network.
• Investigate user problems and identify solutions; test and implement.
• Act as second level support for IT Support Technicians.
• Produce/Support Virtual Meetings.
• Perform off-site hardware upgrades, software and application installations and upgrades.
• Create and upkeep IT knowledge base articles.
• Troubleshoot networks, systems, and applications to identify and correct issues.
• On-call rotation.
• Mobility Maintenance.
• Equipment Tracking.
• Organize resources and establish priorities.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems and applications.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Learning ability

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office

Windows

Mac

TCP/IP

VPN

Job description

Rocky Brands is seeking an IT Support Analyst for an on-site role at our facility. You will administer end-user workstations (Windows/Mac), manage incidents in our ITSM system, and assist with onboarding/offboarding users.

The position requires at least two years of IT support experience and solid knowledge of Microsoft Office, Windows, Mac, TCP/IP and VPN. The role includes second-level support, software installation and upgrades, and maintaining IT knowledge base articles.