IT Support Analyst

Rocky Brands Career Opportunities; Nelsonville (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Rocky Brands is seeking an IT Support Analyst to provide on-site end-user support and system maintenance at our facility in Ohio. The role includes advising on hardware upgrades, software installations, and incident resolution to keep workstations and networks running smoothly.

The ideal candidate will have 2+ years in IT support, strong communication skills, and the ability to learn new systems quickly. On-call rotation and mobility maintenance are part of the responsibilities.

Qualifications

• High School Diploma or equivalent required; associate degree preferred.
• Minimum 2 years of professional IT support experience.
• Proficient with Microsoft Office, Windows and macOS; familiarity with TCP/IP and VPN.
• Ability to explain technical information to non-technical users.
• Strong communication and self-motivation.

Responsibilities

• Administer end-user workstations and support end-user activities (Windows/Mac).
• Enter, track, resolve, triage incidents in ITSM system.
• Onboarding/off boarding users.
• Maintain confidentiality of information on the network.
• Investigate user problems and determine solutions.
• Provide second-level support for IT Support Technicians.
• Create and update IT knowledge base articles.
• Troubleshoot networks, systems, and applications.
• Perform software and application installations and upgrades.
• On-call rotation and mobility maintenance.
• Equipment tracking and prioritization of resources.

Skills

Strong communication

Self-driven

Ability to learn

Education

High School Diploma or equivalent

Associate’s degree in IT or related field (preferred)

Tools

Microsoft Office

Windows

macOS

TCP/IP

VPN

Job description

Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands.

This is an on-site position.

The chosen candidate will perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations, systems and networks meet Company and user requirements.

IT Support Analyst Essential Duties and Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include, but are not limited to, the following;

• Administer end-user workstations and support end-user activities (Windows/Mac)
• Enter, track, resolve, triage, elevate incidents entered into company ITSM solution when reported
• Onboarding/off boarding Users
• Maintain Confidentiality regarding information being processed, stored, or accessed by the end-users on the network.
• Investigate user problems and identify source; determine possible solutions; test and implement solutions.
• Act as second level support for IT Support Technicians.
• Produce/Support Virtual Meetings
• Perform off-site hardware upgrades when applicable.
• Perform software and application installations and upgrades.
• Create and upkeep IT knowledge base articles
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational issues.
• On-call rotation
• Mobility Maintenance
• Equipment Tracking
• Skill in organizing resources and establishing priorities.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems and applications.

IT Support Analyst Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or equivalent required. Associate’s degree from a two-year college or technical school in a related field preferred.
• A minimum of two (2) years of professional experience in an Information Technology support role.
• Information Technology skills, including Microsoft Office, Windows, Mac, TCP/IP and VPN.
• Ability to communicate technical information to non-technical personnel.
• Must be self-driven
• Physical Requirements: Normal, corrective vision range; ability to see colour and distinguish letters, numbers and symbols. Frequently required to sit, stand, walk, talk, hear, bend, crawl and reach. Ability to reach with hands and arms. Occasionally lift and/or move up to 50 pounds.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.