Computer Support Analyst II: Windows/Mac | IT & Security Focus

Netrix Global; Rockville (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Netrix Global in Rockville, MD is seeking a Computer Support Analyst II to provide hands-on IT support and guidance. The role includes diagnosing hardware and software issues, configuring systems, and maintaining IT environments for clients and internal teams.

You will resolve OS, network, and peripheral problems, perform upgrades, and collaborate with IT teams and vendors. Strong communication and problem-solving skills are essential for success.

Qualifications

• 1-3 years minimum experience supporting and managing an M365 Environment.
• 2+ years of proven experience as a Computer Support Analyst or similar role.
• 1-3 years of hands-on experience with Microsoft Intune management.
• Strong knowledge of computer systems, hardware, and software applications in Windows and Mac environments.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent).
• Strong knowledge of computer systems, hardware, and software applications.
• Proficiency in troubleshooting technical issues and providing timely solutions.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively within a team.
• Strong analytical and problem-solving skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, configure, and maintain hardware and software components of computer systems.
• Troubleshoot and resolve technical issues related to operating systems, networks, applications, and peripherals.
• Perform regular upgrades to ensure systems remain updated and secure.
• Collaborate with IT teams and vendors to ensure seamless integration and operation of systems.
• Create and maintain technical documentation and manuals.
• Train end-users on new hardware and software applications.
• Conduct remote troubleshooting when necessary.
• Ensure all IT equipment complies with organizational policies and procedures.
• Maintain confidentiality and security of all company and client information.

Skills

M365 Environment

Intune

Windows

MacOS

Communication

Problem-solving

Education

Bachelor's degree in Computer Science/IT

Tools

Microsoft Intune

M365 Administration

Job description

Netrix Global in Rockville, MD is seeking a Computer Support Analyst II to provide hands-on IT support and guidance. The role includes diagnosing hardware and software issues, configuring systems, and maintaining IT environments for clients and internal teams.

You will resolve OS, network, and peripheral problems, perform upgrades, and collaborate with IT teams and vendors. Strong communication and problem-solving skills are essential for success.