IT Support Analyst

Rocky-Brands; Nelsonville (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Rocky Brands is seeking an IT Support Analyst for an on-site role at our facility. You will administer end-user workstations (Windows/Mac), manage incidents in our ITSM system, and assist with onboarding/offboarding users.

The position requires at least two years of IT support experience and solid knowledge of Microsoft Office, Windows, Mac, TCP/IP and VPN. The role includes second-level support, software installation and upgrades, and maintaining IT knowledge base articles.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Minimum of two years of professional IT support experience.
• IT skills including Microsoft Office, Windows, Mac, TCP/IP and VPN.
• Ability to communicate technical information to non-technical personnel.
• Must be self-driven.

Responsibilities

• Administer end-user workstations and support end-user activities (Windows/Mac).
• Enter, track, resolve, triage, elevate incidents in ITSM solution.
• Onboarding/off boarding Users.
• Maintain confidentiality regarding information on the network.
• Investigate user problems and identify solutions; test and implement.
• Act as second level support for IT Support Technicians.
• Produce/Support Virtual Meetings.
• Perform off-site hardware upgrades, software and application installations and upgrades.
• Create and upkeep IT knowledge base articles.
• Troubleshoot networks, systems, and applications to identify and correct issues.
• On-call rotation.
• Mobility Maintenance.
• Equipment Tracking.
• Organize resources and establish priorities.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems and applications.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Learning ability

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office

Windows

Mac

TCP/IP

VPN

Job description

Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands.

This is an on-site position.

The chosen candidate will perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations, systems and networks meet Company and user requirements.

IT Support Analyst Essential Duties and Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include, but are not limited to, the following;

• Administer end-user workstations and support end-user activities (Windows/Mac)
• Enter, track, resolve, triage, elevate incidents entered into company ITSM solution when reported
• Onboarding/off boarding Users
• Maintain Confidentiality regarding information being processed, stored, or accessed by the end-users on the network.
• Investigate user problems and identify source; determine possible solutions; test and implement solutions.
• Act as second level support for IT Support Technicians.
• Produce/Support Virtual Meetings
• Perform off-site hardware upgrades when applicable.
• Perform software and application installations and upgrades.
• Create and upkeep IT knowledge base articles
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational issues.
• On-call rotation
• Mobility Maintenance
• Equipment Tracking
• Skill in organizing resources and establishing priorities.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems and applications.

IT Support Analyst Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or equivalent required. Associate’s degree from a two-year college or technical school in a related field preferred.
• A minimum of two (2) years of professional experience in an Information Technology support role.
• Information Technology skills, including Microsoft Office, Windows, Mac, TCP/IP and VPN.
• Ability to communicate technical information to non-technical personnel.
• Must be self-driven
• Physical Requirements: Normal, corrective vision range; ability to see colour and distinguish letters, numbers and symbols. Frequently required to sit, stand, walk, talk, hear, bend, crawl and reach. Ability to reach with hands and arms. Occasionally lift and/or move up to 50 pounds.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.