On-Site IT Support Analyst — Full-Time

Tekniforce; Greenville (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Tekniforce in Greenville, NC is seeking an IT Support Analyst for an on-site, full-time permanent position. Responsibilities include responding to calls, ticketing, deskside support, and coordinating hardware deployment.

The ideal candidate has 3+ years in technical support, a bachelor's degree in IT or Systems Administration is preferred, and the ability to work autonomously, with willingness to work after hours and weekends.

Qualifications

• Minimum 3+ years in technical support and problem solving.
• Bachelor's degree in IT or Systems Administration preferred.
• Ability to work autonomously and solve problems independently.
• Experience in wireless retail, telecom, or related tech preferred.
• Willingness to work after hours and weekends.

Responsibilities

• Respond to phone calls, ticket submissions, and deskside support.
• Triaging tickets, prioritization, and timely customer communication.
• Coordinate hardware vendors to image, deploy, and ship PCs.
• Implement system changes and modifications according to business needs.
• Provide proactive maintenance of the IT environment.
• Act as SME in IT disciplines and deliver high-quality support.

Skills

Technical support

Communication

Time management

Autonomy

Education

Bachelor's degree

Job description

Tekniforce in Greenville, NC is seeking an IT Support Analyst for an on-site, full-time permanent position. Responsibilities include responding to calls, ticketing, deskside support, and coordinating hardware deployment.

The ideal candidate has 3+ years in technical support, a bachelor's degree in IT or Systems Administration is preferred, and the ability to work autonomously, with willingness to work after hours and weekends.