Technical Support Analyst

Tekniforce; Greenville (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Tekniforce in Greenville, NC is seeking an IT Support Analyst for an on-site, full-time permanent position. Responsibilities include responding to calls, ticketing, deskside support, and coordinating hardware deployment.

The ideal candidate has 3+ years in technical support, a bachelor's degree in IT or Systems Administration is preferred, and the ability to work autonomously, with willingness to work after hours and weekends.

Qualifications

• Minimum 3+ years in technical support and problem solving.
• Bachelor's degree in IT or Systems Administration preferred.
• Ability to work autonomously and solve problems independently.
• Experience in wireless retail, telecom, or related tech preferred.
• Willingness to work after hours and weekends.

Responsibilities

• Respond to phone calls, ticket submissions, and deskside support.
• Triaging tickets, prioritization, and timely customer communication.
• Coordinate hardware vendors to image, deploy, and ship PCs.
• Implement system changes and modifications according to business needs.
• Provide proactive maintenance of the IT environment.
• Act as SME in IT disciplines and deliver high-quality support.

Skills

Technical support

Communication

Time management

Autonomy

Education

Bachelor's degree

Job description

We are looking for an IT Support Analyst. This is an on- site full-time permanent position in Greenville, NC with our client.

Responsibilities for an IT Support Analyst:

• Respond to phone calls, ticket submissions, and deskside support in order of priority. Ticket triaging, proper ticket prioritization, and timely customer communication skills required.
• Must be highly organized and good communicator
• Proper time management skills will be required to juggle the many support calls (written tickets, verbally, and/or in-person)
• Work with Hardware vendors to acquire, image, deploy, and ship pc's to corporate support locations.
• Maintain knowledge and build experience in technical challenges and recommend solutions as deemed appropriate
• Coordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change management
• Self-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environment
• You have acquired a broad knowledge of all systems and have become a Subject Matter Expert in one or more disciplines within the IT field (Systems Admin, Network Admin, Security, Telecom etc)
• Superior customer support and ability to work with a diverse group of personalities

Required skills as an IT Support Analyst:

• 3+ years of experience with technical support and problem solving
• Bachelor's degree preferred, preferably in an IT or Systems Administration discipline
• Proven ability to work autonomously, identifying problems, and solving independently
• Previous experience within wireless retail, technical services, telecom, or similar technology preferred
• Ability to work after hours and on weekends