Senior IT Desktop Support & Service Lead

Intermountain Healthcare Inc.; Grand Junction (CO); On-site; USD 61,000 - 96,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health is seeking a CFS Support – Consultant to provide on-site IT services at St. Marys Regional Hospital in Grand Junction, CO.

The role covers hardware, software, networking, printers, IP phones, and video conferencing, with SLAs guiding incident handling and service requests. You will diagnose, resolve, and document complex issues, install and maintain end-user workstations, and participate in enterprise projects while upholding security policies and knowledge management

Qualifications

• Customer service skills required.
• Ability to research organizational and analytical skills.
• Ability to teach users and explain technical concepts clearly.

Responsibilities

• Performs onsite analysis, diagnoses concerns, and resolves complex IT problems.
• Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software.
• Resolves and documents resolution of service desk incidents and requests in a timely manner.
• Participates in completing complex projects and communicates status to stakeholders.

Skills

Customer service

Analytical skills

Explain instructions clearly

Team player

Problem solving

Adaptability

Education

Bachelor’s degree in computer science or related field

Equivalent work experience

Tools

CompTIA A+

CompTIA Network+

MCTS

MCITP

MCDST

Job description

Intermountain Health is seeking a CFS Support – Consultant to provide on-site IT services at St. Marys Regional Hospital in Grand Junction, CO.

The role covers hardware, software, networking, printers, IP phones, and video conferencing, with SLAs guiding incident handling and service requests. You will diagnose, resolve, and document complex issues, install and maintain end-user workstations, and participate in enterprise projects while upholding security policies and knowledge management