On-Site IT Specialist: Infrastructure & User Support

Catholic Charities New Hampshire; Manchester (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare plan with HRA

Medical, dental, and vision coverage

Employer 401K with 3% match

Life insurance

Flexible Spending Account

Professional development

Job summary

Catholic Charities New Hampshire seeks a full-time IT Specialist to support and monitor our on-premise and cloud-based infrastructure across NH locations. The role includes administering servers, networks, VoIP, security, and providing first- and second-level user support.

You will document IT procedures, liaise with vendors, and uphold standards. This on-site position offers comprehensive benefits and opportunities to grow technical skills while contributing to services that strengthen families.

Qualifications

• Associates Degree in IT or comparable degree.
• 2+ years operational experience in IT Infrastructure (network, server, storage administration).
• Solid working knowledge in Microsoft products (Microsoft certified preferred).
• Microsoft server operating systems – Active Directory, Microsoft 365.
• Networking: switching and routing, VLANS.
• VoIP phone system experience.
• Mobile Device Management experience.
• Strong knowledge of information security threats, vulnerability management, and best practices.
• Customer orientation with effective communication and problem-solving skills.
• Commitment to excellence and teamwork.

Responsibilities

• Install, configure, test, and maintain systems, application software, system management tools and integrations.
• User environment management including desktops/laptops and software delivery.
• Respond to user access and software/ information system questions.
• Create or update IT documentation and procedures.
• Champion IT standards, procedures, policies, and compliance.
• Communicate security and usage standards for network and devices.
• Collaborate with vendors and colleagues to execute IT projects and training.

Skills

IT Infrastructure

Microsoft Windows

Active Directory

Microsoft 365

Networking VLANs

VoIP

Mobile Device Management

Information security basics

Customer service

Education

Associates Degree in IT

Tools

Windows Server

Active Directory

Microsoft 365

VoIP systems

MDM

Job description

Catholic Charities New Hampshire seeks a full-time IT Specialist to support and monitor our on-premise and cloud-based infrastructure across NH locations. The role includes administering servers, networks, VoIP, security, and providing first- and second-level user support.

You will document IT procedures, liaise with vendors, and uphold standards. This on-site position offers comprehensive benefits and opportunities to grow technical skills while contributing to services that strengthen families.