IT Specialist

Catholic Charities New Hampshire; Manchester (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare plan with HRA

Medical, dental, and vision coverage

Employer 401K with 3% match

Life insurance

Flexible Spending Account

Professional development

Job summary

Catholic Charities New Hampshire seeks a full-time IT Specialist to support and monitor our on-premise and cloud-based infrastructure across NH locations. The role includes administering servers, networks, VoIP, security, and providing first- and second-level user support.

You will document IT procedures, liaise with vendors, and uphold standards. This on-site position offers comprehensive benefits and opportunities to grow technical skills while contributing to services that strengthen families.

Qualifications

• Associates Degree in IT or comparable degree.
• 2+ years operational experience in IT Infrastructure (network, server, storage administration).
• Solid working knowledge in Microsoft products (Microsoft certified preferred).
• Microsoft server operating systems – Active Directory, Microsoft 365.
• Networking: switching and routing, VLANS.
• VoIP phone system experience.
• Mobile Device Management experience.
• Strong knowledge of information security threats, vulnerability management, and best practices.
• Customer orientation with effective communication and problem-solving skills.
• Commitment to excellence and teamwork.

Responsibilities

• Install, configure, test, and maintain systems, application software, system management tools and integrations.
• User environment management including desktops/laptops and software delivery.
• Respond to user access and software/ information system questions.
• Create or update IT documentation and procedures.
• Champion IT standards, procedures, policies, and compliance.
• Communicate security and usage standards for network and devices.
• Collaborate with vendors and colleagues to execute IT projects and training.

Skills

IT Infrastructure

Microsoft Windows

Active Directory

Microsoft 365

Networking VLANs

VoIP

Mobile Device Management

Information security basics

Customer service

Education

Associates Degree in IT

Tools

Windows Server

Active Directory

Microsoft 365

VoIP systems

MDM

Job description

Catholic Charities New Hampshire is looking for a full-time IT Specialist to join our team of dedicated professionals. At Catholic Charities, we strive to provide person-centered services to strengthen New Hampshire families and build independence. We respond to those in need by offering programs that heal, comfort and empower. From our HQ, the CCNH IT staff support 30 locations across New Hampshire including our administrative offices, health care, counseling, legal services, education and warehouse operations. This is a rewarding and educational opportunity.

The IT Specialist is responsible for supporting and monitoring computer systems, servers, printers, storage, network and telephony infrastructures on premise and cloud based. They are also responsible for providing 1st and second level IT user support. This is an on-site position.

Full time Benefits

• Outstanding and affordable healthcare plan options with a Health Reimbursement Arrangement (HRA) to reimburse most of your out of pocket expenses.
• Comprehensive medical, dental, and vision coverage
• Earn additional pay of $2400 per year, if you are enrolled in another employer-sponsored health insurance plan
• Critical illness, accident, long-term disability, legal plan and pet insurance available
• Company-paid short-term disability and life insurance
• Flexible Spending Account
• 401K Plan, with 3% automatic employer contribution (after 1 year of employment)

Job duties

• Install, configure, test, and maintain systems, application software, system management tools and systems integrations
• User environment management, including desktops/laptops, profile management, software delivery, IT security, etc.
• Respond to the needs and questions of users concerning their access to resources on the network and the operation of various software and information systems.
• Create and/or update documentation concerning IT systems and IT procedures
• Champion IT standards, procedures, policies, and best practices (compliance)
• Communicate standards of use of operations and security of network, personal computers, and data
• Liaise and partner with vendors and coworkers to ensure proper execution of IT related projects, initiatives and training.

Job Requirements

• Associates Degree in Information Technology (IT) or comparable degree
• 2+ years operational experience in IT Infrastructure (network, server, storage administration)
• Solid working knowledge in Microsoft products (Microsoft certified preferred)
• Microsoft server operating systems – Active Directory, Microsoft 365
• Networking: switching and routing, VLANS
• VoIP phone system
• Mobile Device Management
• Strong knowledge of information security threats, vulnerability management, and associated operational best practices.
• Customer orientation (e.g. short response times, appropriate communication and continuous information flow, adequate solutions)
• Good analytical, communication, and presentation skills
• Drive for excellence in own work and cooperation with customers/ colleagues/ employees
• Efficient and resilient working style (e.g. priority setting, absorb pressure)
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin, marital or familial status, age or mental or physical handicap

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.