Onsite IT Support & Device Management Pro

The Network, A NAVEX Global Company; Lake Oswego (OR); On-site; USD 28,000 - 40,000; Full time

Job summary

NAVEX is seeking a Service Desk Technician to join our IT team in Lake Oswego, OR. You will troubleshoot, support end-users, and resolve hardware/software issues, using KACE, Intune/Autopilot, and Active Directory to document progress.

You will manage equipment shipping/receiving, inventory, and office facilities, collaborating with vendors and landlords. A proactive, independent mindset and strong problem-solving skills are essential.

Qualifications

• Associate degree or equivalent work experience in IT.
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Responsibilities

• Provide onsite IT support 5 days a week.
• Manage IT equipment inventory and shipping/receiving.
• Build and support workstations using Intune/Autopilot and KACE.
• Install and support hardware/software and in-house programs.
• Engage Active Directory, KACE, and Adaxes workflows.
• Handle field tickets from US/UK sites and escalate as needed.
• Support mobile computing needs (laptops, phones, VPN).
• Document work in KACE and Microsoft Planner with reports.
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• Participate in occasional weekend projects.

Skills

Technical support

Customer service

Problem solving

Time management

Independent work

Team collaboration

AI readiness

Education

Associate degree in IT or related field

Tools

KACE

Intune/Autopilot

Active Directory

Microsoft Planner

Job description

NAVEX is seeking a Service Desk Technician to join our IT team in Lake Oswego, OR. You will troubleshoot, support end-users, and resolve hardware/software issues, using KACE, Intune/Autopilot, and Active Directory to document progress.

You will manage equipment shipping/receiving, inventory, and office facilities, collaborating with vendors and landlords. A proactive, independent mindset and strong problem-solving skills are essential.