Onsite IT Support Technician - Impact & Growth

NAVEX Global; Lake Oswego (OR); On-site; USD 28,000 - 40,000; Full time

Job summary

NAVEX Global, Inc. in Lake Oswego, OR is seeking a Service Desk Technician to support employees with hardware, software, and network access. You’ll work onsite with the IT team to resolve issues, deploy devices, and maintain inventory.

You’ll use Intune/Autopilot and KACE, collaborate across teams, and help keep office operations smooth. The role emphasizes independent initiative, timely problem solving, and a culture that values speed, accountability, and growth.

Qualifications

• Associate or higher degree in IT or related field, or equivalent work experience.
• 6+ months in Technical Support or Customer Service with strong customer engagement.
• Proactive problem solving and willingness to learn.
• Ability to work independently and in a team, managing multiple tasks.

Responsibilities

• Provide onsite IT and facilities support five days a week.
• Manage IT equipment inventory and device shipping/receiving.
• Image, deploy, and support workstations using Intune/Autopilot and KACE.
• Triaging and resolving hardware/software issues for end users.
• Document activities and reports in planning systems.

Skills

Customer service

Technical troubleshooting

Independent work

Time management

Team collaboration

Education

Associate’s degree in Information Technology or related field

Tools

Intune/Autopilot

KACE

Active Directory

Adaxes

Microsoft Planner

VPN

Job description

NAVEX Global, Inc. in Lake Oswego, OR is seeking a Service Desk Technician to support employees with hardware, software, and network access. You’ll work onsite with the IT team to resolve issues, deploy devices, and maintain inventory.

You’ll use Intune/Autopilot and KACE, collaborate across teams, and help keep office operations smooth. The role emphasizes independent initiative, timely problem solving, and a culture that values speed, accountability, and growth.