On-Site IT Service Desk Technician – TS/SCI Eligible

Innovative Management Concepts, Inc.; Dahlgren (VA); On-site; USD 80,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Job summary

A veteran-owned IT services company is seeking a mid-senior level IT support specialist in Dahlgren, VA. This full-time on-site role requires CompTIA Security+ certification, 3-7 years of help desk experience, and current DoD TS/SCI clearance. Responsibilities include troubleshooting IT issues, assisting users, and managing incident records. The position offers competitive benefits including medical and tuition assistance.

Qualifications

• Must possess CompTIA Security+CE or higher certification by start date.
• Three to seven years of help desk or related technical field experience.
• Must have current DoD TS/SCI clearance eligibility from day one.

Responsibilities

• Provide walk-in and telephone coverage during service hours.
• Record user information in the ITSM system.
• Perform initial diagnosis of incidents and provide resolution.

Skills

CompTIA Security+CE certification

Help desk experience

Technical troubleshooting

Incident management

Detail-oriented

Excellent communication skills

Interpersonal skills

Job description

A veteran-owned IT services company is seeking a mid-senior level IT support specialist in Dahlgren, VA. This full-time on-site role requires CompTIA Security+ certification, 3-7 years of help desk experience, and current DoD TS/SCI clearance. Responsibilities include troubleshooting IT issues, assisting users, and managing incident records. The position offers competitive benefits including medical and tuition assistance.