Senior Service Desk Technician – DoD Cybersecurity

Innovative Management Concepts, Inc.; Dahlgren (VA); On-site; USD 80,000 - 86,000; Full time

Benefits offered by this job

401(k) with 3% employer match

Paid time off

Paid holidays

Health insurance

Job summary

A Service-Disabled Veteran-Owned Small Business seeks a full-time IT Support role in Dahlgren, VA. This position requires CompTIA Security+CE certification and helps in handling local IT issues including hardware and software support. Ideal candidates will have 3-7 years of experience, strong communication skills, and must maintain a DoD TS/SCI clearance. Responsibilities include providing on-site support, managing tickets, and ensuring cybersecurity compliance. Competitive salaries and comprehensive benefits packages are offered.

Qualifications

• Must have CompTIA Security+CE or higher certification.
• 3-7 years of help desk or technical field experience.
• Must have current DoD TS/SCI clearance eligibility.

Responsibilities

• Provide walk-in and telephone support to users.
• Record user information in the ITSM system.
• Perform initial diagnosis and troubleshoot incidents.

Skills

CompTIA Security+CE certification

Help desk experience

Communication skills

Technical troubleshooting

Detail-oriented and organized

Experience with incident management

Job description

A Service-Disabled Veteran-Owned Small Business seeks a full-time IT Support role in Dahlgren, VA. This position requires CompTIA Security+CE certification and helps in handling local IT issues including hardware and software support. Ideal candidates will have 3-7 years of experience, strong communication skills, and must maintain a DoD TS/SCI clearance. Responsibilities include providing on-site support, managing tickets, and ensuring cybersecurity compliance. Competitive salaries and comprehensive benefits packages are offered.