On-Site IT Service Desk Technician II – Windows & Networking

Creative Financial Staffing, LLC

Salt Lake City (UT)

On-site

USD 60,000 - 72,000

Full time

9 days ago

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Job summary

Creative Financial Staffing, LLC seeks an IT Service Desk Technician II for on-site support in Salt Lake City, UT. You will troubleshoot Windows, Microsoft 365, and network issues, assist with onboarding, and maintain asset inventory across multiple facilities.

In this role you’ll work with IT Administrators and Engineers on infrastructure projects, document solutions, and provide excellent end-user service.

Qualifications

3–5+ years of hands‑on IT support or help desk experience.
Strong troubleshooting for Windows, MS 365, printers, and end‑user devices.
Experience with Active Directory, networking basics, and ITSM ticketing.
Independent worker with strong customer service and prioritization.
Manufacturing or production environment experience preferred.
Exposure to VMware/virtual desktops a plus.

Responsibilities

Provide on-site technical support and break/fix services for desktops, laptops, printers, and mobile devices.
Manage support tickets via ITSM platform while delivering excellent end‑user service.
Troubleshoot Windows, MS 365, networking, and connectivity across a multi-site environment.
Assist with onboarding, software installs, hardware deployments, and asset inventory.
Collaborate with IT admins and engineers on infrastructure projects.
Create and maintain technical docs and self-service resources.
Participate in after-hours on-call rotation as needed.