IT Service Desk Technician II (On-Site)

Creative Financial Staffing; Salt Lake City (UT); On-site; USD 60,000 - 72,000; Full time

Job summary

Creative Financial Staffing, LLC seeks an IT Service Desk Technician II for on-site support in Salt Lake City, UT. You will troubleshoot Windows, Microsoft 365, and network issues, assist with onboarding, and maintain asset inventory across multiple facilities.

In this role you’ll work with IT Administrators and Engineers on infrastructure projects, document solutions, and provide excellent end-user service.

Qualifications

• 3–5+ years of hands‑on IT support or help desk experience.
• Strong troubleshooting for Windows, MS 365, printers, and end‑user devices.
• Experience with Active Directory, networking basics, and ITSM ticketing.
• Independent worker with strong customer service and prioritization.
• Manufacturing or production environment experience preferred.
• Exposure to VMware/virtual desktops a plus.

Responsibilities

• Provide on-site technical support and break/fix services for desktops, laptops, printers, and mobile devices.
• Manage support tickets via ITSM platform while delivering excellent end‑user service.
• Troubleshoot Windows, MS 365, networking, and connectivity across a multi-site environment.
• Assist with onboarding, software installs, hardware deployments, and asset inventory.
• Collaborate with IT admins and engineers on infrastructure projects.
• Create and maintain technical docs and self-service resources.
• Participate in after-hours on-call rotation as needed.

Skills

Desktop support

Windows troubleshooting

Microsoft 365

Networking basics

Customer service

ITSM

On-site support

Tools

VMware

Virtual desktops

Job description

Job Title: IT Service Desk Technician II (On-Site) –
Location: Salt Lake City, UT
Type: Temp to HireSalary: $60,000 – $72,000

Why take an IT Service Desk Technician II role with this company?

• Join a stable and growing manufacturing organization that operates multiple facilities and relies heavily on technology to support production and business operations.
• Work in a highly visible role supporting both office and manufacturing employees while gaining exposure to networking, virtualization, and enterprise IT systems.
• Opportunity to work closely with senior IT Administrators and Engineers on projects, upgrades, and technical initiatives.
• Full-time, on-site position with a collaborative IT team and opportunities to expand technical skills across multiple technologies.

What the IT Service Desk Technician II will do…

• Provide on-site technical support, troubleshooting, and break/fix services for desktops, laptops, printers, smartphones, phone systems, and other IT equipment.
• Manage and resolve support tickets through the company’s ITSM platform while delivering excellent customer service to end users.
• Troubleshoot Microsoft Windows, Microsoft 365, networking, and connectivity issues across a multi-site manufacturing environment.
• Support user onboarding, software installations, hardware deployments, and asset inventory management.
• Work alongside IT Administrators and Engineers to support infrastructure projects and manufacturing technology initiatives.
• Create and maintain technical documentation, knowledge base articles, and self-service support resources.
• Participate in an after-hours on-call rotation and provide occasional off-hours support when needed.

What the company needs in an IT Service Desk Technician II

• 3-5+ years of hands‑on IT support, desktop support, service desk, or help desk experience.
• Strong troubleshooting skills with Windows desktops, Microsoft 365, smartphones, printers, hardware, and end‑user technologies.
• Experience supporting Active Directory, networking fundamentals (TCP/IP, DNS, DHCP), and ticketing systems.
• Ability to work independently, prioritize multiple issues, and provide exceptional customer service.
• Manufacturing, distribution, warehouse, or production environment experience preferred.
• Exposure to VMware, virtual desktop environments, or other virtualization technologies is a plus.