On-Site IT Service Desk Specialist – First-Line Support

Lakeside Foods, Inc; Owatonna (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) retirement plan

Paid vacation

Paid training

Professional development

Growth opportunities

Exposure to a wide range of tech

Job summary

Lakeside Foods is seeking a Service Desk Specialist to provide first-level IT support to internal users at the Owatonna facility. You will diagnose hardware, software, and access issues and document solutions for a positive user experience.

You’ll manage tickets via our Service Desk portal, assist with onboarding and offboarding, and collaborate with IT teams on small projects, while growing your skills in a stable, family-owned company. A strong customer-service mindset is essential.

Qualifications

• High school diploma or equivalent required.
• Associate degree in a computer-related field preferred.
• Experience in a service desk, help desk, technical support, or customer support role preferred.
• Basic knowledge of Windows operating systems and Microsoft Office applications.
• Basic networking knowledge.
• ITIL certification is a plus.

Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, chat, and the Service Desk portal.
• Troubleshoot and resolve hardware, software, and user access issues.
• Escalate issues requiring advanced technical support to the appropriate IT teams.
• Track, update, and resolve incidents and service requests through the ticketing system.
• Follow up with users to ensure complete resolution and satisfaction.
• Maintain accurate documentation of issues, resolutions, and support activities.
• Create and update knowledge base articles and support documentation.
• Support employee onboarding and offboarding, including hardware and software setup.
• Assist with continuous improvement initiatives and special IT projects.
• Provide occasional support at Lakeside Foods facilities as needed.

Skills

Customer service

Communication

Troubleshooting

Time management

Prioritization

Teamwork

Education

High school diploma

Associate degree in a computer-related field

Tools

Windows

Microsoft Office

Ticketing system

Job description

Lakeside Foods is seeking a Service Desk Specialist to provide first-level IT support to internal users at the Owatonna facility. You will diagnose hardware, software, and access issues and document solutions for a positive user experience.

You’ll manage tickets via our Service Desk portal, assist with onboarding and offboarding, and collaborate with IT teams on small projects, while growing your skills in a stable, family-owned company. A strong customer-service mindset is essential.