City IT Specialist — Flexible Hours, End-User Support

City-of-Owatonn; Owatonna (MN); Sur place; USD 32 000 - 47 000; Plein temps

Résumé du poste

City of Owatonna is seeking an IT Specialist to provide frontline technical support to City employees. You will troubleshoot hardware and software, assist with problem diagnosis, and support a range of technology platforms across city locations including seasonal sites like the Brooktree Golf Course and River Springs Waterpark.

The role requires an Associate's degree or two-year IT certificate with related experience.

Qualifications

• Associate's degree or two-year technical certificate in Information Technology or related field; 1 year information technology or related experience; or an equivalent combination of education and experience to successfully perform the duties of the job.
• Knowledge of: Desktop support techniques; Hardware and software backup procedures; Troubleshooting techniques and procedures; Multiple computer operating systems; Applicable hardware, software, and peripheral devices; Customer service principles.
• Skills in: Operating computers and related software applications; Troubleshooting and resolving routine hardware, software, network, and peripheral problems; Providing customer service; Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
• This is a full-time position. Monday through Friday, 8:00am to 4:30pm. Flexibility is important to us and our employees, schedule may vary based on need. (Flexible work schedule for weeks that require evening hours for City Council Meetings)
• To view the full job description including position specifications and physical demands click here.

Responsabilités

• Provide technical support to end-users by troubleshooting, diagnose, resolve hardware and software issues; train and instruct staff on the use of hardware and software.
• Maintain computers, peripheral devices, and support various technology platforms. This includes installing, configuring, performing backups, restoring, testing, updating, and anticipate replacement costs.
• Perform administrative tasks related to computer operations which, depending on area of assignment, may include: maintaining user profiles, updating user permissions, setting up and resetting user names and passwords.
• Monitor security and compliance of requirements.
• Perform other duties of a similar nature or level.

Connaissances

Desktop support

Troubleshooting

Customer service

Communication

Formation

Associate's degree or 2-year technical certificate in IT

Description du poste

City of Owatonna is seeking an IT Specialist to provide frontline technical support to City employees. You will troubleshoot hardware and software, assist with problem diagnosis, and support a range of technology platforms across city locations including seasonal sites like the Brooktree Golf Course and River Springs Waterpark.

The role requires an Associate's degree or two-year IT certificate with related experience.