Service Desk Specialist: IT Support & Onboarding Champion

Lakeside Foods Inc.; Owatonna (MN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation

Training & development

Job summary

Lakeside Foods Inc. is seeking a Service Desk Specialist to deliver first-level IT support for internal and external users from our Owatonna facility.

You will diagnose, troubleshoot, and resolve hardware and software issues while delivering exceptional customer service and maintaining a positive user experience. In this role you will handle multiple requests via phone, email, chat, and the Service Desk portal, document resolutions, and contribute to knowledge base articles.

Qualifications

• High school diploma or equivalent required.
• Associate degree in computer-related field preferred.
• Basic knowledge of Windows operating systems and Microsoft Office applications.
• Basic networking knowledge.
• ITIL certification is a plus.

Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, chat, and the Service Desk portal.
• Troubleshoot and resolve hardware, software, and user access issues.
• Escalate issues requiring advanced technical support to the appropriate IT teams.
• Track, update, and resolve incidents and service requests through the ticketing system.
• Follow up with users to ensure complete resolution and satisfaction.
• Maintain accurate documentation of issues, resolutions, and support activities.
• Create and update knowledge base articles and support documentation.
• Support employee onboarding and offboarding, including hardware and software setup.
• Assist with continuous improvement initiatives and special IT projects.
• Provide occasional support at Lakeside Foods facilities as needed.

Skills

Customer service

Communication

Troubleshooting

Time management

Documentation

Attention to detail

Teamwork

Education

High school diploma or equivalent

Associate degree in computer-related field preferred

Tools

Windows

Microsoft Office

ITIL certification (a plus)

Job description

Lakeside Foods Inc. is seeking a Service Desk Specialist to deliver first-level IT support for internal and external users from our Owatonna facility.

You will diagnose, troubleshoot, and resolve hardware and software issues while delivering exceptional customer service and maintaining a positive user experience. In this role you will handle multiple requests via phone, email, chat, and the Service Desk portal, document resolutions, and contribute to knowledge base articles.