Endpoint Support Technician – IT Helpdesk & Security

Lakeside Foods, Inc; Owatonna (MN); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare options

Vision coverage

Dental coverage

401(k) match

Paid time off

Descripción de la vacante

Lakeside Foods, Inc in Owatonna, MN is hiring an Endpoint Support Specialist to provide advanced technical assistance for desktops, laptops, smartphones, tablets, printers and related devices. You will troubleshoot hardware and software issues, deploy OS updates and patches, assist users remotely or on-site, and help maintain asset inventory while supporting security policies.

The role includes training users and collaborating with IT teams to improve processes, with comprehensive benefits and

Formación

• Experience supporting and troubleshooting desktops, laptops, mobile devices, printers, and related technologies.
• Strong technical knowledge of hardware, software, operating systems, and endpoint management practices.

Responsabilidades

• Provide advanced technical support for endpoint devices, including desktops, laptops, smartphones, tablets, printers, and related peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues to minimize downtime and ensure a high-quality user experience.
• Install, configure, maintain, and upgrade endpoint devices while ensuring optimal performance and security.
• Deploy operating system updates, software patches, and antivirus solutions.
• Assist users with technical issues by providing clear guidance and support both remotely and on-site.
• Document incidents, service requests, resolutions, and follow-up activities within the IT service management system.
• Maintain accurate asset inventory records and support device lifecycle management activities.
• Collaborate with other IT team members to resolve complex technical issues and support technology initiatives.
• Develop and deliver training to end users on endpoint devices, software applications, and technology best practices.
• Help ensure endpoint devices comply with company security policies and industry standards.
• Participate in audits, security updates, and continuous improvement initiatives.
• Identify opportunities to improve support processes and contribute to the development of IT best practices and standard operating procedures.

Conocimientos

Endpoint support

Troubleshooting

Customer service

Communication

Time management

Herramientas

ITSM systems

Descripción del empleo

Lakeside Foods, Inc in Owatonna, MN is hiring an Endpoint Support Specialist to provide advanced technical assistance for desktops, laptops, smartphones, tablets, printers and related devices. You will troubleshoot hardware and software issues, deploy OS updates and patches, assist users remotely or on-site, and help maintain asset inventory while supporting security policies.

The role includes training users and collaborating with IT teams to improve processes, with comprehensive benefits and