Tier II Onsite IT Helpdesk Technician

Eliassen Group; Overland Park (KS); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k with company matching

Life insurance

Job summary

Eliassen Group seeks a Tier II Helpdesk Specialist to provide onsite technical support for desktops, laptops, printers, and peripherals. You will record incidents, troubleshoot, and resolve issues while following change and audit procedures.

The role requires working on a W2 basis with medical, dental, and vision benefits, a 401k with company matching, and life insurance. The position involves escalating complex problems, documenting resolutions, and assisting in software releases and rollouts,

Qualifications

• 2 to 4 years of onsite technical support experience.
• Knowledge of hardware including desktops, laptops, and mobile devices.
• Experience with Microsoft client operating systems.
• Extensive support with Microsoft Office and Office 365.
• Strong written and oral communication with a customer service mindset.
• Proficient in basic network fundamentals.

Responsibilities

• Escalate problems to higher tier groups or supervisor as required.
• Record, track, and document incidents and resolutions in service desk software through final resolution.
• Apply approved diagnostic utilities to aid in troubleshooting.
• Use FAQ and knowledge resources to support issue resolution.
• Perform remote or in-person fixes, including software/hardware installation and upgrades.
• Conduct preventative maintenance on end user devices and other IT equipment.
• Test fixes to confirm adequate resolution.
• Assist in software releases and rollouts per change management practices.

Skills

Onsite technical support

Microsoft Office 365

Customer service mindset

Documentation skills

Network fundamentals

Education

High School Diploma or GED

Tools

Diagnostic tools

Job description

Eliassen Group seeks a Tier II Helpdesk Specialist to provide onsite technical support for desktops, laptops, printers, and peripherals. You will record incidents, troubleshoot, and resolve issues while following change and audit procedures.

The role requires working on a W2 basis with medical, dental, and vision benefits, a 401k with company matching, and life insurance. The position involves escalating complex problems, documenting resolutions, and assisting in software releases and rollouts,