Service Desk Analyst

Kforce Inc; Leawood (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Kforce Inc. is seeking a Service Desk Analyst in Overland Park, KS to provide technical support for internal users both in the office and remotely. You will troubleshoot hardware and software, manage tickets, and assist with onboarding and equipment setup in a dynamic IT environment.

The role emphasizes strong communication, problem-solving, and the ability to learn internal telecom and CRM systems, with on-the-job supervised training and opportunities to work with VOIP and network equipment.

Qualifications

• Bachelor's degree preferred.
• 1+ year of experience in a technology-oriented role, preferably in Helpdesk/Software Support.
• 6 months of PC hardware troubleshooting experience required.
• Strong communication and interpersonal skills.
• Familiarity with call center environments preferred.

Responsibilities

• Solves computer-related problems for in-house and remote users.
• Troubleshoots hardware and software issues in facility and remote locations.
• Resolves service desk tickets and updates logs in the ticketing system.
• Manages inventory and updates asset records.
• Supports onboarding and equipment setup for new employees.
• Assists with building and configuring new computer systems including OS updates.

Skills

Technical support

Hardware troubleshooting

Active Directory

Customer service

Education

Bachelor's degree preferred

Job description

Responsibilities

Kforce is looking for a Service Desk Analyst in Overland Park, KS. The Service Desk Analyst position is a highly service-oriented technical support role that is responsible for hardware and software troubleshooting and support for internal employees both in the office and remotely. This position will require an -on the job- supervised training period where the individual will learn our internal telecom systems common network and hardware troubleshooting issues. Essential Duties and Responsibilities:

• Solves computer-related problems
• Troubleshoots hardware and software issues for in-facility and remote associates
• Resolves service desk tickets and updates work logs in the ticketing system
• Inventory management and updates
• Understands and troubleshoot custom CRMs and VOIP environment
• Assists in monitoring networked computer equipment
• Supports associate onboarding and equipment setup
• Escalation contact for Service Desk Level I
• Inventory management and updates
• Assist with building and configuring new computer systems including operating systems security updates and virus software
• Training and mentoring
• Maintaining Active Directory objects
• Manages reporting access
• Supports office audio/visual systems
• Interacts with 3rd-party support

Requirements

• Bachelor's degree preferred
• 1+ of years of experience in a technology-oriented role required, preferably in the following environments Helpdesk and Software Support
• 6 months of experience with PC hardware troubleshooting required
• Critical thinking skills
• Strong attention to detail
• Ability to quickly adapt to new circumstances as they arise
• Ability to gain knowledge and understanding of internal software
• Works well under pressure
• Excellent oral and written communication skills
• Strong interpersonal skills
• Familiarity with call center environments preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.