Hybrid Service Desk Tech - IT Support & Onboarding

Kforce Inc; Leawood (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Kforce Inc. is seeking a Service Desk Analyst in Overland Park, KS to provide technical support for internal users both in the office and remotely. You will troubleshoot hardware and software, manage tickets, and assist with onboarding and equipment setup in a dynamic IT environment.

The role emphasizes strong communication, problem-solving, and the ability to learn internal telecom and CRM systems, with on-the-job supervised training and opportunities to work with VOIP and network equipment.

Qualifications

• Bachelor's degree preferred.
• 1+ year of experience in a technology-oriented role, preferably in Helpdesk/Software Support.
• 6 months of PC hardware troubleshooting experience required.
• Strong communication and interpersonal skills.
• Familiarity with call center environments preferred.

Responsibilities

• Solves computer-related problems for in-house and remote users.
• Troubleshoots hardware and software issues in facility and remote locations.
• Resolves service desk tickets and updates logs in the ticketing system.
• Manages inventory and updates asset records.
• Supports onboarding and equipment setup for new employees.
• Assists with building and configuring new computer systems including OS updates.

Skills

Technical support

Hardware troubleshooting

Active Directory

Customer service

Education

Bachelor's degree preferred

Job description

Kforce Inc. is seeking a Service Desk Analyst in Overland Park, KS to provide technical support for internal users both in the office and remotely. You will troubleshoot hardware and software, manage tickets, and assist with onboarding and equipment setup in a dynamic IT environment.

The role emphasizes strong communication, problem-solving, and the ability to learn internal telecom and CRM systems, with on-the-job supervised training and opportunities to work with VOIP and network equipment.