On-Site IT Service Desk Analyst – End-User Tech & Automation

Realty Income Corporation; Del Mar (CA); On-site; USD 38,090 - 58,906; Full time

Benefits offered by this job

Healthcare

Dental insurance

Vision insurance

401(k) with company match

Paid time off

12 holidays

Volunteer time

Job summary

Realty Income Corporation is seeking an IT Service Desk Analyst to deliver end-user support across the organization from our Del Mar, CA headquarters. The role focuses on resolving hardware, software, and access issues, while maintaining accurate documentation in ServiceNow and Confluence.

The analyst will deploy and manage workstations, administer AD/AAD and licenses, support Microsoft Teams and Intune, and drive process improvements through automation using PowerShell.

Qualifications

• 1+ years of IT Help Desk or related experience.
• Experience with Windows OS and Microsoft Office.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with iOS/Android mobile devices preferred.
• Familiarity with ticketing systems like ServiceNow preferred.
• Bachelor's degree in Computer Science, Information Systems, or related field preferred.

Responsibilities

• Provide end user support for hardware, software, mobile devices, Microsoft 365, and related services.
• Manage incidents and service requests through ServiceNow with timely updates.
• Troubleshoot issues and escalate complex incidents when needed.
• Deploy and maintain workstations, devices, and software.
• Administer user accounts and licenses in AD/AAD and Microsoft 365.
• Support Microsoft Teams, audio/video conferencing, and telephony.
• Monitor endpoint health with NinjaOne and other tools.
• Maintain asset inventories and lifecycle planning.
• Create knowledge base articles and end user resources.
• Collaborate with vendors and internal teams for resolutions.
• Identify automation opportunities with PowerShell.
• Participate in IT projects and deployments.

Skills

Customer service

Communication

Multitasking

Problem solving

End user support

Troubleshooting

Windows OS

Microsoft Office

Teamwork

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Microsoft Intune

Azure Active Directory

Active Directory

Microsoft 365

NinjaOne

PowerShell

Job description

Realty Income Corporation is seeking an IT Service Desk Analyst to deliver end-user support across the organization from our Del Mar, CA headquarters. The role focuses on resolving hardware, software, and access issues, while maintaining accurate documentation in ServiceNow and Confluence.

The analyst will deploy and manage workstations, administer AD/AAD and licenses, support Microsoft Teams and Intune, and drive process improvements through automation using PowerShell.