Senior IT Service Desk Engineer – End-User Computing

Redwood Trust, Inc.; Irvine (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Redwood Trust, Inc. in Irvine, CA is seeking an experienced Service Desk Engineer to be the primary contact for internal technology support, ensuring timely issue resolution and excellent customer service across devices and apps.

You will troubleshoot hardware, software, network, and mobile problems for onsite and remote employees, manage access and onboarding, and collaborate with IT teams to maintain productive services.

Qualifications

• 5+ years of end-user support in Windows and macOS environments.
• Strong customer service and communication skills.
• Experience with Microsoft 365, Entra ID (Azure AD), Teams, Outlook, SharePoint, and OneDrive.
• Experience with Intune or other endpoint management platforms.
• Experience with iOS and Android mobile devices.
• Familiarity with ITIL/ITSM concepts.
• Experience with Jira Service Management and VMware is preferred.

Responsibilities

• Serve as the primary point of contact for internal technology support.
• Troubleshoot hardware, software, network, printing, remote access, and application-related issues for onsite and remote employees.
• Support and administer user access requests, password resets, account provisioning, and deprovisioning activities in accordance with security policies.
• Configure, deploy, maintain, and troubleshoot Windows and macOS workstations, mobile devices, peripherals, and collaboration technologies.
• Manage mobile device enrollment and support through Microsoft Intune and other endpoint management platforms.
• Provide support for Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, and related collaboration tools.

Skills

End-user support

Customer service

Communication

Troubleshooting

Independent work

Tools

Microsoft 365

Intune

Azure Entra ID

Jira Service Management

VMware

PowerShell

Job description

Redwood Trust, Inc. in Irvine, CA is seeking an experienced Service Desk Engineer to be the primary contact for internal technology support, ensuring timely issue resolution and excellent customer service across devices and apps.

You will troubleshoot hardware, software, network, and mobile problems for onsite and remote employees, manage access and onboarding, and collaborate with IT teams to maintain productive services.