Impactful IT Service Desk Analyst: Elevate User Support

World Acceptance Corporation; Greenville (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

World Acceptance Corporation is seeking an IT Service Desk Analyst to deliver technical support to internal and external customers across the US. This role handles password resets, asset inventory, and basic advanced troubleshooting while promoting excellent customer service.

The ideal candidate has 5+ years in IT support, familiarity with imaging technologies, Windows OS, and ServiceNow ITSM. Responsibilities include onboarding, training, and maintaining knowledge articles, with after-hours

Qualifications

• Familiarity with imaging technologies and MDT imaging preferred.
• Strong knowledge of Windows operating systems and troubleshooting.
• Experience with printers, IT peripherals, and Office 365.
• ServiceNow ITSM experience or exposure is preferred.
• Relevant certifications (A+ and Network+) are desirable.

Responsibilities

• Provide first and second tier IT support for network, server and applications.
• Handle security access processing, password resets and ticketing requests.
• Troubleshoot hardware/software and inventory checks; stock spare parts.
• Roll out and train new technology solutions for home office and branches.
• Create knowledge articles and maintain procedures for end users.
• Communicate with management and staff; deliver a positive customer experience.

Skills

Windows troubleshooting

Customer service

Imaging technologies

ServiceNow ITSM

MDT imaging

Education

Associate or Bachelor's Degree in related field

A+ certification

Network+ certification

Tools

ServiceNow

MDT imaging

Office 365

Job description

World Acceptance Corporation is seeking an IT Service Desk Analyst to deliver technical support to internal and external customers across the US. This role handles password resets, asset inventory, and basic advanced troubleshooting while promoting excellent customer service.

The ideal candidate has 5+ years in IT support, familiarity with imaging technologies, Windows OS, and ServiceNow ITSM. Responsibilities include onboarding, training, and maintaining knowledge articles, with after-hours