IT Service Desk Analyst - On-Site/Remote Support

Anduril Industries

Quincy (MA)

Hybrid

USD 55,000 - 75,000

Full time

9 days ago

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Job summary

Anduril Industries is seeking an experienced IT Service Desk Technician to support software and hardware across our tech fleet. You will configure Windows, Linux and Apple endpoints, manage updates, and assist with upgrades while maintaining inventory and asset records.

Responsibilities include on-site and remote support, handling tickets in Jira Service Management, and contributing to ongoing improvements.

Qualifications

A minimum of 3+ years of experience in a service desk technical role.
Excellent knowledge of PC and Apple hardware.
Extremely detailed oriented.
Excellent customer service.
Excellent communication skills.
Experience with a ticketing system and managing a ticket queue.
Must participate in a weekly on call rotation.

Responsibilities

Provide on-site and remote technical support for software and hardware.
Handle tickets in the Jira Service Management system.
Identify persistent problems and recurring failures
Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
Inventory and Asset management of all endpoint hardware.
Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
Identify knowledge articles and SOPs for end users and internal IT.
Assist with ongoing operational improvements and implementation projects as needed