Remote Desktop Support Analyst for Windows & Mac

Reprise Financial; Irving (TX); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with match

Floating holidays

Paid parental leave

Bonus opportunities

Tech package

Job summary

Reprise Financial is seeking a Desktop Support Analyst I to be the first point of contact for end-user technology issues. The role supports a largely remote workforce, with in-office coverage in Irving, TX, and occasional executive support.

You’ll handle tickets via Jira and Zoho ManageEngine and work with Intune and JAMF for device management. Ideal candidates have 2+ years in a technical help desk role, familiarity with Windows/macOS and Microsoft 365 apps, and strong communication skills.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2+ years in technical/help desk or equivalent role.
• Windows and macOS familiarity with Microsoft 365 apps.
• Basic understanding of MDM (Intune/JAMF) and TeamViewer.
• CompTIA A+ is a plus; hands-on experience valued.

Responsibilities

• Provide first-level support via phone, TeamViewer, email, and in-person for a largely remote workforce.
• Troubleshoot Windows and Mac hardware, software, and peripherals; escalate complex issues.
• Support devices enrolled in Intune and JAMF; triage Defender alerts before escalation.
• Stage, image, and deploy end-user devices for onboarding and refresh cycles.
• Document incidents, requests, and resolutions in Jira and Zoho ManageEngine.
• Provide direct support to senior executives with a high-touch service experience.
• Assist with onboarding/offboarding, conferencing tech, and IT asset inventory.
• Follow security and change-management procedures including GLBA/PCI-DSS requirements.

Skills

High school diploma

2+ years help desk

Windows & MacOS

Microsoft 365 apps

MDM (Intune/JAMF)

TeamViewer remote support

Support for executives

CompTIA A+ (nice to have)

Education

High school diploma or equivalent

Associate degree or relevant coursework

Tools

Jira

Zoho ManageEngine

Intune

JAMF

Job description

Reprise Financial is seeking a Desktop Support Analyst I to be the first point of contact for end-user technology issues. The role supports a largely remote workforce, with in-office coverage in Irving, TX, and occasional executive support.

You’ll handle tickets via Jira and Zoho ManageEngine and work with Intune and JAMF for device management. Ideal candidates have 2+ years in a technical help desk role, familiarity with Windows/macOS and Microsoft 365 apps, and strong communication skills.