IT Service Desk Analyst – End-User Tech & Support Pro

Lighthouse; San Francisco (CA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Lighthouse in San Francisco is seeking an IT Support Technician to help manage hardware and software for production, management and client delivery. You will provide Tier I/II support with excellent customer service and handle device deployments and inventory management.

Role requires 1–3 years of desktop/laptop support, familiarity with ServiceNow, Active Directory and Exchange. On-call work may be required; join a collaborative IT team dedicated to security and SLA excellence.

Qualifications

• High School diploma or equivalent required.
• 1–3 years servicing/troubleshooting desktops, laptops, printers, and mobile devices; Service Now a plus.
• Microsoft certifications and ITIL V3 certification are desirable.
• Experience building, maintaining, and supporting workstation images.
• Ability to work with vendors to procure, inventory, repair and manage computing assets.
• Strong collaboration within an IT team with shared responsibilities.

Responsibilities

• Provides Tier I/II end-user support with strong customer service.
• Handles requests via phone, voicemail, email and in person with updates.
• Performs move/add/change tasks for desktops, laptops and related devices.
• Maintains inventory of hardware and software assets.
• Supports VOIP and video conferencing hardware/software.
• Logs and tracks issues in service management tools.
• Collaborates with IT peers and contributes to IT standards and procedures.

Skills

Customer service

Desktop support

VOIP support

Video conferencing

Team collaboration

On-call readiness

Education

High School diploma or equivalent

Microsoft Certifications

ITIL v3 certification

Tools

ServiceNow

Active Directory

Exchange

SharePoint

IP networking

Job description

Lighthouse in San Francisco is seeking an IT Support Technician to help manage hardware and software for production, management and client delivery. You will provide Tier I/II support with excellent customer service and handle device deployments and inventory management.

Role requires 1–3 years of desktop/laptop support, familiarity with ServiceNow, Active Directory and Exchange. On-call work may be required; join a collaborative IT team dedicated to security and SLA excellence.