On-Site IT & Security Desk Specialist II (Chicago)

Powerhouse Institute Inc; Chicago (IL); On-site; USD 48,000 - 58,000; Full time

Job summary

Powerhouse Institute Inc. in Chicago is seeking an on-site IT support professional responsible for maintaining workstation baselines, providing end-user support, and managing hardware lifecycle. You will collaborate with the Global Service Center and ensure cybersecurity compliance across devices.

The role requires 4+ years in IAM/security, U.S. citizenship with Tier 3 clearance, and certifications (IAT II, IAM II, CE). Compensation is around $53,000 annually, with full-time on-site duties.

Qualifications

• 4+ years IAM/security experience
• Must be a U.S. citizen with Tier 3 clearance
• On-site in Chicago IL Lovell
• Must possess IAT II, IAM II and CE certifications

Responsibilities

• Provide desk-side and remote end-user support for software and hardware issues
• Deploy end-user system images and manage hardware lifecycle
• Serve as primary contact for customer engagement and triage site tickets
• Assist with asset management and configuration baselines across devices
• Coordinate with Global Service Center to resolve Tier 2 issues and escalations
• Communicate technical issues and solutions clearly to customers

Skills

IAM Experience

Security Compliance

Analytical Thinking

Communication

Education

BS/BA in CS/IS/Cybersecurity

Job description

Powerhouse Institute Inc. in Chicago is seeking an on-site IT support professional responsible for maintaining workstation baselines, providing end-user support, and managing hardware lifecycle. You will collaborate with the Global Service Center and ensure cybersecurity compliance across devices.

The role requires 4+ years in IAM/security, U.S. citizenship with Tier 3 clearance, and certifications (IAT II, IAM II, CE). Compensation is around $53,000 annually, with full-time on-site duties.