IT Service Desk Specialist II - (On-site, US Citizen)

Powerhouse Institute Inc; Chicago (IL); On-site; USD 48,000 - 58,000; Full time

Job summary

Powerhouse Institute Inc. in Chicago is seeking an on-site IT support professional responsible for maintaining workstation baselines, providing end-user support, and managing hardware lifecycle. You will collaborate with the Global Service Center and ensure cybersecurity compliance across devices.

The role requires 4+ years in IAM/security, U.S. citizenship with Tier 3 clearance, and certifications (IAT II, IAM II, CE). Compensation is around $53,000 annually, with full-time on-site duties.

Qualifications

• 4+ years IAM/security experience
• Must be a U.S. citizen with Tier 3 clearance
• On-site in Chicago IL Lovell
• Must possess IAT II, IAM II and CE certifications

Responsibilities

• Provide desk-side and remote end-user support for software and hardware issues
• Deploy end-user system images and manage hardware lifecycle
• Serve as primary contact for customer engagement and triage site tickets
• Assist with asset management and configuration baselines across devices
• Coordinate with Global Service Center to resolve Tier 2 issues and escalations
• Communicate technical issues and solutions clearly to customers

Skills

IAM Experience

Security Compliance

Analytical Thinking

Communication

Education

BS/BA in CS/IS/Cybersecurity

Job description

Description

NOTE: This opportunity is full-time employment position only (no 1099 or C2C engagements, or third parties or staffing agencies, please). The candidate MUST be a U.S. Citizen, local to the Chicago IL area (Lovell), and available to be on-site full-time.

Daily Responsibilities

• Maintain workstation and laptop operational baselines and cybersecurity compliance and provide desk-side and remote support to resolve software and hardware issues not resolved by the GSC or other Enterprise Support Teams (e.g., LAN/WAN/WLAN, software, hardware, network, administrative, and approved special projects).
• Support local assets, new technology acquisition, and life cycle management for IT hardware and deploy end-user system images to new workstations and laptops in accordance with approved imaging practices.
• Serve as the primary point of contact for customer engagement, support end-user service requests, and monitor and triage site-assigned ticket
• Provide hardware support including but not limited to on-site touch labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals.
• Support inventory and configuration management activities by maintaining accurate hardware and software records and assisting with enterprise asset management processes.
• Assist with configuration baseline management and documentation to ensure system components, interfaces, and revisions are properly tracked throughout the lifecycle.
• Support equipment staging, installation, testing, and integration while ensuring system configurations comply with enterprise configuration management requirements.
• Support identity and desktop management activities by coordinating with the Global Service Center (GSC) to manage ticket queues, resolve Tier 2 issues, and escalated complex problems as required.
• Communicate technical issues and solutions clearly to customers, providing guidance and support to ensure effective resolution of access or system issues.
• Other duties as assigned.

Requirements

• Must of a U.S. Citizen (no dual status), as mandated by our government client.
• Must be able to complete/pass/hold at a minimum a Tier 3 federal security clearance.
• This position is full-time on-site (Chicago IL, Lovell).
• 4+ years of demonstrated experience in the above referenced IAM and security roles/ responsibilities.
• Must possess the following professional certifications: IAT II (i.e. Security+ CE, etc.), IAM II (i.e. CASP, CISM, etc.), and CE (associate level).
• Excellent analytical skills, attention to detail, and strong problem-solving abilities.
• Excellent communication and collaboration skills.
• BS/BA degree in Computer Science, Information Systems, Cybersecurity or equivalent experience may be substituted for a 4-year degree.

Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. $53k.