Onsite IT Support Analyst I

Family & Children’s Services; Norman (OK); On-site; USD 38,000 - 46,000; Full time

Job summary

Family & Children’s Services in the OKC/Norman area is seeking an IT Analyst Support I to provide Tier 1 desk-side and Help Desk support for desktop hardware, software, and network connectivity. This is a fully onsite role requiring physical presence to deploy hardware and assist users face-to-face.

The position emphasizes collaboration with IT staff, inventory management, and end-user training, with opportunities to contribute to infrastructure projects and vendor coordination while maintaining

Qualifications

• Must have a high school diploma or equivalent.
• Associate's degree preferred.
• Experience in computer maintenance and user support required.

Responsibilities

• Provide Tier 1 desk-side and Help Desk support for desktop hardware, software, and network connectivity.
• Resolve issues through remote and on-site assistance, ensuring timely ticket closure in the ITIL-based tracking system.
• Configure, deploy, and maintain technology equipment such as computers, printers, scanners, and peripherals.
• Manage hardware and software inventory and ensure accurate documentation.
• Collaborate with IT Engineering on projects and infrastructure improvements.
• Complete special projects as assigned, prioritizing tasks with the IT Support Services Manager.
• Provide technical assistance for agency events and maintain organized IT labs and work areas.

Skills

Interpersonal skills

Communication

Presentation

Computer skills

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Family & Children’s Services in the OKC/Norman area is seeking an IT Analyst Support I to provide Tier 1 desk-side and Help Desk support for desktop hardware, software, and network connectivity. This is a fully onsite role requiring physical presence to deploy hardware and assist users face-to-face.

The position emphasizes collaboration with IT staff, inventory management, and end-user training, with opportunities to contribute to infrastructure projects and vendor coordination while maintaining