On-Site IT Infrastructure Technician – Network & Digital Workplace

VetJobs; Greenfield (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare

401(k) Plan

Life Insurance

Paid Time Off

Job summary

Avery Dennison in Greenfield, IN is seeking an IT Infrastructure Services Associate to serve as the primary contact for Network, Telephony, Platform, and Digital Workplace Services. The role oversees service provisioning, performance assurance, escalation management, and project fulfillment in a collaborative enterprise IT environment.

You will analyze performance, plan capacity, and work with local teams and vendors to deliver reliable infrastructure while supporting end-users with

Qualifications

• 3–5 years of experience troubleshooting computer, server, and network systems.
• Solid grasp of networking (LAN/WAN) and hardware technology.
• Experience with Google Workspace and collaboration tools.
• English required; Spanish language skills are a plus.

Responsibilities

• This role is on-site in Greenfield, IN.
• Serve as the primary contact for Network, Telephony, Platform, or Digital Workplace Services across IT teams and vendors.
• Manage oversight and support for service provisioning, performance assurance, operational escalations, and project fulfillment.
• Conduct performance analysis and capacity planning to provide infrastructure insights and recommendations.
• Collaborate with local GTS teams and suppliers for site Networking and Telephony services implementations and updates.
• Support end-users with troubleshooting while maintaining alignment with data, security policies.
• Focus on improving the Digital Employee Experience (DEX) and bridging IT/OT divides.

Skills

Networking (LAN/WAN)

Server hardware

Troubleshooting

Google Workspace

ITIL practices

Bilingual English/Spanish

Education

High School/GED

Job description

Avery Dennison in Greenfield, IN is seeking an IT Infrastructure Services Associate to serve as the primary contact for Network, Telephony, Platform, and Digital Workplace Services. The role oversees service provisioning, performance assurance, escalation management, and project fulfillment in a collaborative enterprise IT environment.

You will analyze performance, plan capacity, and work with local teams and vendors to deliver reliable infrastructure while supporting end-users with