IT Infrastructure Technician - Greenfield, IN

MSCCN; Greenwood (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare access

401(k) retirement plan

Life Insurance

Paid Time Off

Job summary

Avery Dennison is hiring an IT Infrastructure Services Associate for an on-site role based in Greenfield, IN. You will serve as the primary contact for enterprise IT services and oversee provisioning, performance, and project fulfillment.

The role requires 3–5 years of hands-on IT infrastructure experience, strong networking knowledge, and excellent communication skills in English (and Spanish). Collaboration with vendors and internal teams is essential.

Qualifications

• 3–5 years of experience troubleshooting computer, server, and network systems.
• Solid grasp of networking (LAN/WAN) and hardware technology.
• Expertise in modern collaboration tools (Google Workspace) and foundational cloud/cybersecurity knowledge.
• Strong communication skills to explain technical issues to non-technical stakeholders in English and Spanish.

Responsibilities

• Serve as the primary contact for Network, Telephony, Platform, or Digital Workplace Services across enterprise IT teams and vendors.
• Manage oversight and support for service provisioning, performance assurance, operational escalations, and project fulfillment.
• Conduct performance analysis and capacity planning to provide infrastructure insights to leaders.
• Collaborate with local GTS teams and suppliers for site Networking and Telephony implementations and updates.
• Support end-users with troubleshooting while ensuring security and policy alignment.

Skills

Networking (LAN/WAN)

Server hardware

Troubleshooting

Google Workspace

Tools

Google Workspace

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison.

Benefits

• Inclusive Healthcare: Access to our large network of medical and behavioral health professionals.
• 401(k) Retirement Plan: You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
• Life Insurance: Basic Life Insurance (Company paid): Provides twice your base annual salary up to a $50,000 maximum at no cost to you.
• Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.

Job Description

About the role

As an IT Infrastructure Services Associate at Avery Dennison, you will serve as the primary contact within Network, Telephony, Platform, or Digital Workplace Services for the enterprise, business units, other IT functions, and vendors. In this role, you will be responsible for the oversight and support of service provisioning, performance assurance, operational escalation management, project fulfillment, and providing consulting guidance. You will evaluate infrastructure needs, contribute to solution recommendations for site networking and telephony implementations, and support end-users with troubleshooting and issue resolution in an open, collaborative environment.

Key Responsibilities

• This role is an on-site position based in Greenfield, IN.
• Serve as the primary contact for Network, Telephony, Platform, or Digital Workplace Services across enterprise IT teams, business units, and external vendors.
• Manage oversight and support for service provisioning, performance assurance, operational escalations, and project fulfillment.
• Conduct performance analysis and capacity planning to provide infrastructure insights and recommendations to business leaders.
• Collaborate with local GTS teams and suppliers for site Networking and Telephony Services implementations, refreshes, and technology updates.
• Support end-users with technical troubleshooting and issue resolution while maintaining alignment with data, communication, and security policies.
• You are Customer-Centric: You don’t just fix computers; you improve the Digital Employee Experience (DEX). You listen to business needs and translate them into technical solutions that actually work for people.
• You Bridge the IT/OT Divide: You are just as comfortable troubleshooting a server in a data center as you are supporting an industrial scanner on a noisy factory floor.

Additional Qualifications/Responsibilities

What You Bring

• Deep Technical Depth: 3–5 years of experience troubleshooting computer, server, and network systems. You have a solid grasp of networking (LAN/WAN) and hardware technology.
• Digital Fluency: You are an expert in modern collaboration tools (Google Workspace) and have a foundational understanding of Cloud Computing and Cybersecurity standards.
• Communication Mastery: You can explain complex technical issues to non-technical stakeholders in both Spanish and English, ensuring everyone is aligned.
• The ITIL Mindset: You understand the value of the process. You use ITIL best practices to optimize incident resolution and problem prevention.

Qualifications

• Professional experience supporting or managing network, telephony, platform, or digital workplace infrastructure services.
• Strong technical expertise in conducting infrastructure needs analysis, capacity planning, and performance assurance.
• Proven problem-solving and project management capabilities with experience handling IT infrastructure implementations and operational escalations.
• Outstanding verbal and written communication skills with a track record of building collaborative relationships with cross-functional teams and suppliers.
• Demonstrated ability to display agility, deliver high-quality work, and maintain strong cybersecurity awareness.