Help Desk Technician - On-site & Remote Tech Support

DESC; Seattle (WA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Dental insurance

Life insurance

Long-term disability

Medical insurance

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid Time Off (34 days per year)

Retirement Plan

SEIU union representation

Job summary

DESC in Seattle, WA is seeking a Help Desk Technician to serve as the frontline IT support for the organization. You will assist with workstations, phones, printers, and access systems to help users work efficiently.

This full-time role includes on-site support across King County, after-hours on-call rotation, and close collaboration with the IT team. A positive attitude and willingness to learn are essential.

Qualifications

• Interest in and knowledge of technology.
• Positive attitude: desire to help others, willingness to learn.
• Ability to work with a team to solve issues.

Responsibilities

• Provide remote and in-person technical support for DESC personnel (including workstations, security/access systems, desk/cell phones, printers)
• Provide on-site support at DESC locations across King County.
• Triage and troubleshoot incoming IT incidents and change requests.
• Configure/deploy devices (cell phone, laptop, thin client).
• Manage IT hardware inventory across the organization.
• Handle account add/moves/changes in Active Directory and MS Exchange.
• Create and maintain internal documentation and user support guides.
• Participation in scheduled after hours on-call rotation.
• Collaborate with larger IT department on technology projects.

Skills

Tech enthusiasm

Team player

Willingness to learn

Job description

DESC in Seattle, WA is seeking a Help Desk Technician to serve as the frontline IT support for the organization. You will assist with workstations, phones, printers, and access systems to help users work efficiently.

This full-time role includes on-site support across King County, after-hours on-call rotation, and close collaboration with the IT team. A positive attitude and willingness to learn are essential.