On-Site IT Technician — Hardware & Troubleshooting

Refreshed Tech; Ashley (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Refreshed Tech is seeking an IT System Associate to keep our technology running by diagnosing, repairing, and maintaining laptops, desktops, and peripherals across the company. This role provides hands-on device support and general IT troubleshooting to keep employees productive.

This position requires someone comfortable opening up a machine and fixing it, as well as handling day-to-day IT requests in a fast-moving, hands-on environment on-site at our facility.

Qualifications

• High school diploma or equivalent.
• 2-3 years of experience in a general IT support or technician role.
• Working knowledge of computer hardware repair, including laptops and desktops.
• Ability to lift and move equipment as needed.
• Preferred: CompTIA A+, Network+, or similar certifications.
• Experience supporting a mixed Windows/macOS environment.
• Experience in a warehouse, distribution, or high-volume device environment.

Responsibilities

• Diagnose and repair hardware: troubleshoot and repair company laptops, desktops, and peripherals, including component replacement and upgrades.
• Deploy and configure devices: set up new laptops and desktops for employees, including OS installation, software configuration, and account setup.
• Provide day-to-day IT support: respond to employee support requests, resolving hardware and software issues to minimize downtime.
• Maintain equipment and inventory: track IT equipment, maintain repair histories, and keep spare parts and loaner devices organized.
• Support network and peripherals: troubleshoot connectivity issues with printers, monitors, docking stations, and the office network.
• Perform preventive maintenance: complete routine maintenance on company technology to reduce future breakdowns and extend equipment life.
• Document and escalate issues: log recurring problems, recommend solutions, and escalate complex issues to senior IT staff or outside vendors when needed.
• Perform other related duties as assigned.

Skills

Hardware repair

Windows OS

macOS familiarity

IT support

Troubleshooting

Education

High school diploma or equivalent

Tools

CompTIA A+

Network+

Job description

Refreshed Tech is seeking an IT System Associate to keep our technology running by diagnosing, repairing, and maintaining laptops, desktops, and peripherals across the company. This role provides hands-on device support and general IT troubleshooting to keep employees productive.

This position requires someone comfortable opening up a machine and fixing it, as well as handling day-to-day IT requests in a fast-moving, hands-on environment on-site at our facility.