Helpdesk Technician

Prime Inc.; Springfield (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Prime Inc is seeking a Helpdesk Technician to provide direct technical support for hardware, software, and networking across the company. The role emphasizes strong customer service and quick problem-solving in a fast-paced environment.

Responsibilities include handling requests from multiple sources, installing and configuring workstations, monitoring performance, and documenting solutions. On-site attendance is required with a Wednesday-Saturday 6am-6pm schedule.

Qualifications

• Bachelor’s degree preferred; at least one year of relevant tech experience.
• Strong customer service and communication abilities.
• Excellent interpersonal skills and attention to detail.
• Ability to learn quickly and multi-task effectively.
• Willingness to work overnights or weekends if needed.
• Typing speed of at least 45 WPM.

Responsibilities

• Respond to support requests and resolve problems.
• Monitor and respond to IT helpdesk requests promptly.
• Install, test and configure new workstations, peripherals, and software.
• Monitor system performance and functionality.
• Provide support to drivers in person and by phone.
• Document processes and solutions.
• Participate in IT projects as assigned.

Skills

Strong organizational skills

Customer service

Excellent interpersonal communication

Attention to detail

Analytical thinking

Multi-tasking

Self-motivation

Education

Bachelor’s Degree in IT or related field

Job description

The Helpdesk Technician will provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service. They will also field incoming requests from multiple sources, prioritize critical issues, and accelerate issues to appropriate team members if needed while using strong problem solving skills to resolve issues in a fast paced environment and maintaining a positive attitude.

• Respond to user requests for support and resolve problems;
• Monitor and respond quickly and effectively to requests received through the IT helpdesk;
• Install, test and configure new workstations, peripheral equipment and software;
• Monitor system performance and functionality;
• Provide support to our driving associates in person and over the phone;
• Document process and solutions;
• Participate in IT projects as assigned.
• Schedule Wednesday-Saturday, 6am-6pm
  • On-site attendance is required.

QUALIFICATIONS REQUIRED

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Knowledge and/or experience with administrative functions and or the IT industry would be helpful.

Abilities

Motivated and team oriented professional. Strong organizational, computer, and customer service skills required. Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task. Must be outgoing, confident, and self- motivated. Must possess ability to effectively learn and acquire new knowledge and skills. Willingness to work overnights or weekends if needed. Accurate typing at least 45 WPM.

Experience, Education, And Training

A Bachelor’s Degree from an accredited University in Information Technology or related field is preferred; minimum one year of relevant technical experience is required.

Physical Requirements

This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times. On-site attendance is required.

Licensing/Certification

None required.