On-Site IT Helpdesk Technician – Government Client Support

S&K Technologies, Inc.; Bremerton (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology support firm based in Bremerton, WA is looking for an IT Help Desk Technician to provide on-site troubleshooting and support for end-users in a government setting. This role requires a high school diploma and a minimum of 2 years of IT support experience. Candidates should possess CompTIA certifications (A+/Network+/Security+) and demonstrated ability to assist users with various IT issues. Strong communication skills and the ability to work independently are essential for success in this role.

Qualifications

• Minimum 2 years of IT Support/Help Desk experience.
• Minimum 2 years of Customer Service experience.
• Proficiency in all Microsoft Windows operating systems.
• Experience with Microsoft Office products is required.

Responsibilities

• Provide tier-1 and tier-2 IT support for incoming communications.
• Assist users with desktop application support and troubleshooting.
• Maintain records of all support requests.

Skills

IT Support

Help Desk Support

Microsoft Office Suite

Communication Skills

Problem Management

Education

High School Diploma/GED

Associate degree in IT related field

Tools

Web-based IT Service Management ticketing system

Microsoft Windows operating systems

Job description

A technology support firm based in Bremerton, WA is looking for an IT Help Desk Technician to provide on-site troubleshooting and support for end-users in a government setting. This role requires a high school diploma and a minimum of 2 years of IT support experience. Candidates should possess CompTIA certifications (A+/Network+/Security+) and demonstrated ability to assist users with various IT issues. Strong communication skills and the ability to work independently are essential for success in this role.