Senior Help Desk Technician – On-Site Federal IT (Alaska)

C3EL; Alaska; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology services provider seeks an experienced Senior Help Desk Technician to provide IT support on-site in Alaska. The role involves troubleshooting issues, supporting network environments, and ensuring timely service delivery. Candidates must possess a Secret clearance and have 5–7 years of IT experience. This position requires strong technical skills and excellent customer service in a fast-paced environment.

Qualifications

• 5–7 years of experience providing IT support services.
• Current DoD-8570 IAT Level 1 baseline certification.
• Active, in-scope US Government issued Secret clearance.

Responsibilities

• Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments.
• Troubleshoot and resolve hardware and software issues.
• Manage incidents through Help Desk systems.
• Perform system imaging and OS deployment.
• Administer Active Directory accounts.

Skills

Technical support

Troubleshooting

Customer service

Active Directory administration

Networking fundamentals

Education

High School diploma or equivalent

Tools

Altiris Help Desk

SCCM

Job description

A leading technology services provider seeks an experienced Senior Help Desk Technician to provide IT support on-site in Alaska. The role involves troubleshooting issues, supporting network environments, and ensuring timely service delivery. Candidates must possess a Secret clearance and have 5–7 years of IT experience. This position requires strong technical skills and excellent customer service in a fast-paced environment.