IT Help Desk Technician

Magnolia Health Systems; Indianapolis (IN); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Supplemental Insurance

Life Insurance

Paid Vacation

Attendance Bonus

Weekend Bonus

Holiday Pay

Tuition Assistance

Student Loan Repayment

Career Advancement

Job summary

Magnolia Health Systems in Indianapolis, IN is seeking an IT Help Desk Technician to provide first-line support for hardware, software, and network issues on-site at the corporate office. You will diagnose desktop, laptop, printer, and mobile device problems, manage tickets, assist with onboarding/offboarding, maintain connectivity, enforce security policies, and coordinate with vendors as needed.

This hands-on role requires strong Windows/AD experience and the ability to work across multi-site

Qualifications

• Experience with Windows environments and Active Directory.
• Experience overseeing multi-site operations.
• Healthcare or long-term care IT exposure preferred.
• Vendor management and IT project experience.
• Strong problem-solving and decision-making skills.

Responsibilities

• Provide first-level technical support to end users for hardware, software, and network issues via phone, email, or ticketing system.
• Troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, and maintain operating systems, applications, and user accounts per company standards.
• Manage and prioritize help desk tickets, ensuring timely resolution and proper documentation.
• Assist with onboarding and offboarding, including system access setup and equipment deployment/retrieval.
• Maintain and support network connectivity, including basic Wi-Fi, VPN, and remote access troubleshooting.
• Ensure data security and confidentiality by following company policies.
• Escalate complex technical issues to appropriate internal teams or vendors.
• Maintain inventory of IT equipment and coordinate repairs or replacements.

Skills

Windows Environments

Active Directory

Network Infrastructure

Vendor Management

IT Project Management

Troubleshooting

Problem Solving

Job description

About us:

Magnolia Health Systems is a statewide healthcare company with assisted living, pediatric, and skilled nursing facilities. Magnolia Health Systems is seeking a reliable and energetic IT Help Desk Technician to join our team. The IT Help Desk Technician position will be located at the corporate office in Indianapolis, IN.

About the Role:

Magnolia Health Systems is seeking an IT Help Desk Technician to-

• Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or ticketing system
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment
• Install, configure, and maintain operating systems, applications, and user accounts in alignment with company standards
• Manage and prioritize help desk tickets, ensuring timely resolution and proper documentation of all support activities
• Assist with onboarding and offboarding processes, including system access setup and equipment deployment/retrieval
• Maintain and support network connectivity, including basic troubleshooting of Wi-Fi, VPN, and remote access issues
• Ensure data security and confidentiality by following company policies related to system access and protected information
• Escalate complex technical issues to appropriate internal teams or external vendors as needed
• Maintain inventory of IT equipment and coordinate repairs or replacements

*please note, this is an in-person & on-site role

*please note, this is NOT a Cybersecurity role

About you:

The ideal candidate would have the following skills and experience:

• Strong experience in Windows environments, Active Directory, and network infrastructure
• Experience overseeing multi-site operations strongly preferred
• Healthcare or long-term care experience preferred
• Proven ability to manage vendors and IT projects
• Strong problem-solving and decision-making skills

Benefits:

Magnolia Health Systemsoffers -

• Health Insurance through United Healthcare
• Dental Insurance through HRI Dental
• Vision Insurance through EyeMed
• Supplemental Insurance:
  • Critical Illness
  • Accident
  • Disability Coverage
  • Hospital Indemnity

• Life Insurance through Cincinnati Life:
  • Builds cash value
  • Employee-owned policy
  • Family coverage, including grandchildren

• Paid Vacation
• Attendance Bonuses
• Weekend Bonuses
• Holiday Pay – starts immediately with no waiting period
• Tuition Assistance Programs
• Student Loan Repayment Program
• Career Advancement Opportunities

Magnolia Health Systems is an equal opportunity employer and gives employment and promotional consideration without regard to race, color, sex, religion, age, national origin, marital or veteran status, disability, sexual orientation, gender identity, or any other protected class as defined by local, state, or federal law.