Help Desk Lead — On-Site IT Leader with Equity

apex-technology-inc; Los Angeles (CA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Equity in Apex

Healthcare

PTO + holidays

401(k) match

Parental leave

Lunch & snacks

Office events

Job summary

Apex Technology is looking for a Help Desk Lead to oversee daily operations and provide hands-on Tier 1 and 2 support. You will manage tickets, guide technicians, and coordinate with Tier 3 and IT teams from our Playa Vista office.

Required are 3–5 years in IT support, 1–2 years in a lead role, a bachelor’s in IT/CS, and US citizenship. The role is full-time and on-site in Los Angeles.

Qualifications

• 3-5 years of experience in IT help desk, desktop support, or technical support.
• 1-2 years in a Helpdesk Lead, Senior Technician, or supervisory/lead role.
• Must be a US Citizen and able to work full-time on-site in Playa Vista, Los Angeles.

Responsibilities

• Lead and support the Helpdesk team with hands-on Tier 1 and Tier 2 support.
• Monitor, prioritize, assign, and manage tickets based on urgency and workload.
• Troubleshoot hardware, software, OS, applications, networks, and user-access issues.
• Support Windows, macOS, iOS, Android, and Linux environments.
• Escalate unresolved issues to Tier 3 and ensure follow-up to resolution.
• Mentor and coach Helpdesk Technicians; document and escalate tickets as needed.

Skills

Troubleshooting

Tier 1-2 support

Windows

macOS

iOS

Android

Linux

ITSM / ticketing

Ticket management

Team leadership

Education

Bachelor's degree in IT / CS

Job description

Apex Technology is looking for a Help Desk Lead to oversee daily operations and provide hands-on Tier 1 and 2 support. You will manage tickets, guide technicians, and coordinate with Tier 3 and IT teams from our Playa Vista office.

Required are 3–5 years in IT support, 1–2 years in a lead role, a bachelor’s in IT/CS, and US citizenship. The role is full-time and on-site in Los Angeles.