IT Support Technician — Elevate End-User Tech & Solutions

Apex Space, Inc.; Los Angeles, Northern (CA, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Equity in Apex

Company-paid health care

PTO 15+ days

401(k) with company match

Parental leave

Childcare reimbursement

Daily catered lunch and snacks

Vibrant Playa Vista office community

Great tools and desk setup

Job summary

Apex Space, Inc. is hiring a Help Desk Technician in Playa Vista/Los Angeles to deliver Tier 1 and Tier 2 support for desktops, laptops, and mobile devices. You will diagnose and resolve hardware, software, OS, and network issues across Windows, macOS, iOS, Android, and Linux.

The role requires 1–2 years in IT support, a Bachelor's in IT/CS, and the ability to work on-site. You’ll use a ticketing system to document steps and escalate when necessary, while maintaining clear end-user communication.

Qualifications

• Hands-on experience troubleshooting hardware, software, OS, and network connectivity.
• Experience providing Tier 1 and Tier 2 IT support.
• Working knowledge of Windows, macOS, iOS, Android, and Linux.
• Strong problem-solving and troubleshooting skills to isolate root causes.
• Ability to learn new technologies and follow established processes.
• Experience with ticketing/ITSM systems and technical documentation.
• Basic understanding of TCP/IP, DNS, DHCP, Wi‑Fi, VPN, and networking concepts.
• Strong communication to explain technical issues to end users.

Responsibilities

• Provide hands-on Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, peripherals, applications, and network connectivity.
• Diagnose and troubleshoot hardware, software, operating systems, applications, Wi‑Fi, VPN, Ethernet, and other technical issues.
• Support Windows, macOS, iOS, Android, and Linux environments and learn unfamiliar systems quickly.
• Install, configure, update, and maintain operating systems, applications, hardware, and peripherals.
• Support user accounts, passwords, access issues, Microsoft 365, and related IT services.
• Provide remote and in-person support using remote-access tools.
• Manage tickets from initial troubleshooting to resolution and closure.

Skills

Troubleshooting hardware and software

Tier 1 and Tier 2 IT support

Windows

macOS

iOS

Android

Linux

Networking concepts

Education

Bachelor's degree in IT/CS

Tools

Ticketing/ITSM systems

Job description

Apex Space, Inc. is hiring a Help Desk Technician in Playa Vista/Los Angeles to deliver Tier 1 and Tier 2 support for desktops, laptops, and mobile devices. You will diagnose and resolve hardware, software, OS, and network issues across Windows, macOS, iOS, Android, and Linux.

The role requires 1–2 years in IT support, a Bachelor's in IT/CS, and the ability to work on-site. You’ll use a ticketing system to document steps and escalate when necessary, while maintaining clear end-user communication.