Help Desk Lead — On-Site IT Leader with Equity

Apex Space, Inc.; Los Angeles, Northern (CA, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Equity

Healthcare

PTO 15+ days

401(k)

Parental leave

Job summary

Apex Technology, Inc. in Playa Vista, Los Angeles, CA is seeking a capable Help Desk Lead to manage the day-to-day operations of our IT help desk while providing hands-on Tier 1 and Tier 2 support.

You will prioritize tickets, assign work, escalate when needed, mentor technicians, and collaborate with the IT Manager to keep systems running smoothly across Windows, macOS, iOS, Android, and Linux. This full-time on-site role requires US citizenship and a Bachelor's in IT/CS, with 3–5 years in help

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 3–5 years of experience in IT help desk, desktop support, or technical support.
• 1–2 years of experience in a Helpdesk Lead, Senior Technician, or supervisory/lead role.
• Must be a US Citizen.
• Ability to learn new technologies, systems, applications, and procedures.

Responsibilities

• Lead and support the Helpdesk team with hands-on Tier 1 and Tier 2 technical support.
• Monitor, prioritize, assign, and manage helpdesk tickets based on urgency, workload, and technician skill level.
• Troubleshoot hardware, software, operating system, application, network, and user-access issues.
• Support Windows, macOS, iOS, Android, and Linux environments.
• Provide technicians with troubleshooting guidance and possible solutions for difficult or unfamiliar issues.
• Escalate unresolved issues to Tier 3 or the appropriate IT team and ensure proper follow-up through resolution.
• Mentor, coach, and provide technical direction to Helpdesk Technicians.
• Ensure tickets are properly documented, escalated, and resolved in accordance with established procedures.
• Collaborate with the IT Manager on technical issues when needed.

Skills

Troubleshooting

Tier 1-2 support

Windows

macOS

Linux

Mobile OS (iOS/Android)

ITSM tickets

Team leadership

Documentation

Customer service

Education

Bachelor’s degree in IT/CS

Tools

ITSM systems

Job description

Apex Technology, Inc. in Playa Vista, Los Angeles, CA is seeking a capable Help Desk Lead to manage the day-to-day operations of our IT help desk while providing hands-on Tier 1 and Tier 2 support.

You will prioritize tickets, assign work, escalate when needed, mentor technicians, and collaborate with the IT Manager to keep systems running smoothly across Windows, macOS, iOS, Android, and Linux. This full-time on-site role requires US citizenship and a Bachelor's in IT/CS, with 3–5 years in help