On-Site IT Support Technician | Desktop & Network

Apex Technology, Inc.; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Equity

Best-in-class healthcare

PTO 15-20 days

401(k) matching

Parental leave

Daily catered lunch

Office in Playa Vista

Growth opportunities

Job summary

Apex Technology, Inc. in Playa Vista, Los Angeles, is seeking a Help Desk Technician to deliver hands-on Tier 1 and Tier 2 IT support for desktops, laptops, mobile devices, and network connectivity. You will diagnose hardware, software, OS, and app issues and follow established procedures to resolve them.

The role requires a Bachelor's in IT/CS, 1–2 years of experience, and US citizenship. You will work on-site full-time, providing remote and in-person support, documenting steps, and escalating

Qualifications

• Hands-on experience troubleshooting hardware, software, OS, and network connectivity.
• Experience providing Tier 1 and Tier 2 IT support.
• Working knowledge of Windows, macOS, iOS, Android, and Linux.
• Strong problem-solving and troubleshooting skills.
• Ability to learn new technologies quickly.
• Experience with ticketing/ITSM systems and documentation.

Responsibilities

• Provide hands-on Tier 1 and Tier 2 support for desktops, laptops, mobiles, peripherals, apps, and network.
• Diagnose and troubleshoot hardware, software, OS, apps, Wi‑Fi, VPN, Ethernet, and other issues.
• Support Windows, macOS, iOS, Android, and Linux environments.
• Install, configure, update, and maintain OS, apps, hardware, and peripherals.
• Document troubleshooting steps and resolutions in the ticketing system.
• Escalate complex issues with sufficient information when needed.
• Maintain a professional, patient, and solution-focused approach.

Skills

Troubleshooting hardware

Troubleshooting software

Operating systems

Network connectivity

Tier 1/2 support

Cross-OS support

Education

Bachelor’s degree in IT/CS

Tools

Ticketing/ITSM systems

Remote support tools

Microsoft 365

VPN

Job description

Apex Technology, Inc. in Playa Vista, Los Angeles, is seeking a Help Desk Technician to deliver hands-on Tier 1 and Tier 2 IT support for desktops, laptops, mobile devices, and network connectivity. You will diagnose hardware, software, OS, and app issues and follow established procedures to resolve them.

The role requires a Bachelor's in IT/CS, 1–2 years of experience, and US citizenship. You will work on-site full-time, providing remote and in-person support, documenting steps, and escalating