On-Site IT Support Technician | Desktop & Network
Apex Technology, Inc.
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Benefits offered by this job
Job summary
Apex Technology, Inc. in Playa Vista, Los Angeles, is seeking a Help Desk Technician to deliver hands-on Tier 1 and Tier 2 IT support for desktops, laptops, mobile devices, and network connectivity. You will diagnose hardware, software, OS, and app issues and follow established procedures to resolve them.
The role requires a Bachelor's in IT/CS, 1–2 years of experience, and US citizenship. You will work on-site full-time, providing remote and in-person support, documenting steps, and escalating
Qualifications
- Hands-on experience troubleshooting hardware, software, OS, and network connectivity.
- Experience providing Tier 1 and Tier 2 IT support.
- Working knowledge of Windows, macOS, iOS, Android, and Linux.
- Strong problem-solving and troubleshooting skills.
- Ability to learn new technologies quickly.
- Experience with ticketing/ITSM systems and documentation.
Responsibilities
- Provide hands-on Tier 1 and Tier 2 support for desktops, laptops, mobiles, peripherals, apps, and network.
- Diagnose and troubleshoot hardware, software, OS, apps, Wi‑Fi, VPN, Ethernet, and other issues.
- Support Windows, macOS, iOS, Android, and Linux environments.
- Install, configure, update, and maintain OS, apps, hardware, and peripherals.
- Document troubleshooting steps and resolutions in the ticketing system.
- Escalate complex issues with sufficient information when needed.
- Maintain a professional, patient, and solution-focused approach.
Skills
Education
Tools
Job description
Apex Technology, Inc. in Playa Vista, Los Angeles, is seeking a Help Desk Technician to deliver hands-on Tier 1 and Tier 2 IT support for desktops, laptops, mobile devices, and network connectivity. You will diagnose hardware, software, OS, and app issues and follow established procedures to resolve them.
The role requires a Bachelor's in IT/CS, 1–2 years of experience, and US citizenship. You will work on-site full-time, providing remote and in-person support, documenting steps, and escalating
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