Help Desk Lead — On-site IT Leader for Aerospace

Apex Technology, Inc.; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equity in Apex

Company-paid health, dental, vision

PTO 15–20 days + 10 holidays

401(k) with match

Parental leave

Daily catered lunch

Job summary

Apex Technology, Inc. is seeking a Help Desk Lead to guide day-to-day operations and provide hands-on Tier 1/2 support across Windows, macOS, iOS, Android, and Linux. You will manage tickets, prioritize work, mentor technicians, and escalate when needed, while collaborating with the IT Manager to resolve complex issues. This on-site role at our Playa Vista office requires US citizenship and offers strong benefits and growth opportunities.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field is required.
• 3–5 years of experience in IT help desk, desktop support, or technical support.
• 1–2 years of experience in a Helpdesk Lead, Senior Technician, or supervisory/lead role.

Responsibilities

• Lead and manage the day-to-day operations of the help desk.
• Prioritize, assign, and escalate tickets as needed; mentor technicians.
• Provide hands-on Tier 1 and Tier 2 support across Windows, macOS, iOS, Android, and Linux.
• Collaborate with the IT Manager and escalate to Tier 3 when necessary.
• Document tickets and resolutions; ensure procedures are followed.

Skills

Troubleshooting

IT support

Windows

macOS

Linux

Team leadership

ITSM

Documentation

Education

Bachelor’s degree in information technology/CS

Tools

Ticketing systems

Remote support tools

Job description

Apex Technology, Inc. is seeking a Help Desk Lead to guide day-to-day operations and provide hands-on Tier 1/2 support across Windows, macOS, iOS, Android, and Linux. You will manage tickets, prioritize work, mentor technicians, and escalate when needed, while collaborating with the IT Manager to resolve complex issues. This on-site role at our Playa Vista office requires US citizenship and offers strong benefits and growth opportunities.