Aerospace IT Support Technician | On-Site Playa Vista

Linuxconfig

Los Angeles, Northern (CA, KY)

Hybrid

USD 50,000 - 70,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Equity in Apex

Healthcare

PTO 15-20 days

401(k) match

Parental leave

Lunch provided

Job summary

Apex Technology, Inc. is seeking a Help Desk Technician in Playa Vista, Los Angeles to deliver Tier 1 and Tier 2 IT support for desktops, laptops, and mobile devices across Windows, macOS, iOS, Android, and Linux.

You will diagnose hardware, software, OS, and network issues, document steps in tickets, follow procedures, and escalate when needed. A Bachelor's degree in IT or CS and 1–2 years' experience are required.

Qualifications

Hands-on experience troubleshooting hardware, software, operating systems, and network connectivity.
Experience providing Tier 1 and Tier 2 IT support.
Working knowledge of Windows, macOS, iOS, Android, and Linux.
Strong problem-solving and troubleshooting skills with the ability to isolate root causes.
Ability to learn new technologies, systems, and procedures quickly.
Ability to follow technical instructions and established processes while suggesting practical solutions.
Experience with ticketing/ITSM systems and maintaining accurate technical documentation.
Basic understanding of TCP/IP, DNS, DHCP, Wi‑Fi, VPN, and other networking concepts.
Strong communication skills and the ability to explain technical issues clearly to end users.

Responsibilities

Provide hands-on Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, peripherals, applications, and network connectivity.
Diagnose and troubleshoot hardware, software, operating systems, applications, Wi‑Fi, VPN, Ethernet, and other technical issues.
Support Windows, macOS, iOS, Android, and Linux environments and learn unfamiliar systems quickly.
Install, configure, update, and maintain operating systems, applications, hardware, and peripherals.
Assist user accounts, passwords, access issues, Microsoft 365, and related IT services.
Provide remote and in-person technical support using remote-access tools.
Manage tickets from initial troubleshooting through resolution and closure.
Follow procedures and document troubleshooting steps clearly in the ticketing system.
Escalate complex issues with sufficient information for next level support.
Maintain a professional, patient, solution‑focused approach with users of varying technical knowledge.