IT Help Desk Technician - Mac/Networking, On-site LA

Cascade Technology Services; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Premium medical

401k match

Tech reimbursement

Meal stipend

Wellness program

Flexible hours

PTO

Job summary

Cascade Technology Services in Los Angeles is seeking an IT Help Desk Technician to join our on-site team. The role requires high-level technical support and exceptional customer service for demanding end users, both locally and remotely.

You will handle phone, email, chat, and in-person assistance, document solutions, contribute to projects, and participate in on-call rotations while growing your skills in a fast-paced MSP environment.

Qualifications

• 5+ years of help desk experience.
• Strong customer service and communication skills.
• Proficient in macOS; PC experience is a plus.
• Moderate networking knowledge (DHCP, DNS, VPN).
• Experience with Jamf Pro or other MDM.
• Basic bash or PowerShell scripting is a plus.

Responsibilities

• Tackle high-level technical problems for clients.
• Provide support by phone, email, chat, and in-person.
• Work on challenging technical projects.
• Participate in on-call rotation.
• Create and maintain technical documentation.
• Maintain internal infrastructure (Atlassian, SAML/SSO, VPNs, Linux, SSL certificates).

Skills

Customer service

Help desk experience

Mac OS support

Networking knowledge

MDM (Jamf Pro)

Scripting (bash/PowerShell)

Communication skills

On-site support

Documentation skills

Tools

Jamf Pro

MDM

Atlassian

SAML/SSO

VPNs

Linux Administration

Job description

Cascade Technology Services in Los Angeles is seeking an IT Help Desk Technician to join our on-site team. The role requires high-level technical support and exceptional customer service for demanding end users, both locally and remotely.

You will handle phone, email, chat, and in-person assistance, document solutions, contribute to projects, and participate in on-call rotations while growing your skills in a fast-paced MSP environment.