On-Site IT Help Desk Technician (Level I)

Morris Business Solutions - A Technology Company; Duncan (SC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K Matching

Life Insurance

Paid Time Off

Holiday Pay

Training and Development Opportunities

Presidents Club Trip for highest rated

Job summary

Morris Business Solutions in Duncan, SC is seeking a Level I IT Support Specialist to provide first-line technical assistance to our on-site team. You will troubleshoot hardware and software issues, document resolutions in our ticketing system, and help keep desktops, printers, and phones running smoothly.

This on-site role requires a valid driver’s license and the ability to lift up to 20 lbs. We offer competitive pay, comprehensive benefits, paid time off, and opportunities for training and

Qualifications

• Provide first-level technical support to end-users via phone, email or in person.
• Maintain accurate records of all support requests and resolutions in the ticketing system.
• Handle multiple tasks in rapid succession and diagnose hardware/software issues.
• Must have a valid driver’s license and be able to lift up to 20 lbs.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Maintain accurate records of all support requests and resolutions in our ticketing system.
• Diagnose and troubleshoot hardware and software issues on desktops, laptops, printers and mobile devices.
• Assist with on-site visits as needed and participate in training opportunities.

Skills

IT Support

Customer Service

Multi-tasking

Problem Solving

On-site Work

Education

IT related Associate or Bachelor’s Degree, or comparable experience

Tools

Active Directory

VPN

SQL Servers

Office 365

IP Phones

Firewalls

Job description

Morris Business Solutions in Duncan, SC is seeking a Level I IT Support Specialist to provide first-line technical assistance to our on-site team. You will troubleshoot hardware and software issues, document resolutions in our ticketing system, and help keep desktops, printers, and phones running smoothly.

This on-site role requires a valid driver’s license and the ability to lift up to 20 lbs. We offer competitive pay, comprehensive benefits, paid time off, and opportunities for training and