Level 1 IT Help Desk Tech Support

Morris Business Solutions - A Technology Company; Duncan (SC); Presencial; USD 42.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Vision Insurance

401K Matching

Life Insurance

Paid Time Off

Holiday Pay

Training and Development Opportunities

Presidents Club Trip for highest rated

Descripción de la vacante

Morris Business Solutions in Duncan, SC is seeking a Level I IT Support Specialist to provide first-line technical assistance to our on-site team. You will troubleshoot hardware and software issues, document resolutions in our ticketing system, and help keep desktops, printers, and phones running smoothly.

This on-site role requires a valid driver’s license and the ability to lift up to 20 lbs. We offer competitive pay, comprehensive benefits, paid time off, and opportunities for training and

Formación

• Provide first-level technical support to end-users via phone, email or in person.
• Maintain accurate records of all support requests and resolutions in the ticketing system.
• Handle multiple tasks in rapid succession and diagnose hardware/software issues.
• Must have a valid driver’s license and be able to lift up to 20 lbs.

Responsabilidades

• Provide first-level technical support to end-users via phone, email, or in person.
• Maintain accurate records of all support requests and resolutions in our ticketing system.
• Diagnose and troubleshoot hardware and software issues on desktops, laptops, printers and mobile devices.
• Assist with on-site visits as needed and participate in training opportunities.

Conocimientos

IT Support

Customer Service

Multi-tasking

Problem Solving

On-site Work

Educación

IT related Associate or Bachelor’s Degree, or comparable experience

Herramientas

Active Directory

VPN

SQL Servers

Office 365

IP Phones

Firewalls

Descripción del empleo

Are you a tech-savvy individual looking to jumpstart your career in the world of Information Technology? We have an exciting opportunity for a Level I IT Support Specialist to join our dynamic team. As a Level I IT Support Specialist, you will play a vital role in providing technical assistance and support to our internal employees, ensuring their technology-related issues are resolved promptly and efficiently. This position is based out of Duncan, South Carolina with 10% travel in SC/NC. NOTE: This is Not a remote position – this must be worked on-site.

Who Is Morris Business Solutions

Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. As a Premier Platinum dealer for Xerox and Kyocera, we provide cutting-edge technology solutions to businesses by providing computers, servers, cyber security, telephones, copiers, faxes, printers, and Managed IT Services. Morris Business Solutions is a family-run business, and we treat all our employees like family. Join our team and take our business to new heights!

Responsibilities / Qualifications

• Provide first-level technical support to end-users via phone, email, or in person
• Maintain accurate records of all support requests and resolutions in our ticketing system
• Ability to handle multiple tasks in rapid succession
• Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices
• Must have a valid driver’s license
• Must maintain a clean driving record
• Must be physically capable of performing job duties and be able to lift a minimum of 20 lbs
• Strong problem-solving skills and a passion for technology
• Maybe asked to participate in training and development opportunities as necessary

Highly Preferred Skills

• 1 year or more experience in IT field
• IT related Associates or Bachelor’s Degree, or comparable experience
• Experience working with active directory, VPN, and SQL servers
• Experience with installation, configuration and monitoring of small networks and firewalls
• Experience with MSP
• Experience supporting users with Office 365 applications (to include MS Teams)
• Experienced with FM Audit a plus
• Experience with IP Phones

We offer a competitive salary plus a lucrative commission and bonus structure. We also have a generous benefits package including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Matching
• Life Insurance
• Paid Time Off
• Holiday Pay
• Training and Development Opportunities
• Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, and Key West.