Level 3 IT Tech Support

Morris Business Solutions; Duncan (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits including a 401K with company match

Generous bonus based on performance

Supportive team environment

All-inclusive annual trip for top employees

Job summary

A family-run IT solutions company in Duncan, South Carolina is seeking a full-time Level 3 IT Tech Support individual. You will handle complex technical issues for both the company and its clients, with opportunities for career growth. Ideal candidates have a minimum of 5 years in the IT field, experience with small networks, and strong multitasking abilities. Please note, this position is not remote and requires on-site attendance.

Qualifications

• 5+ years of experience in an IT field required.
• Required experience with small networks and firewalls.
• Must have experience with MSP.

Responsibilities

• Handle higher level technical issues for the company and clients.

Skills

5 years minimum experience in an IT field

Experience with installation, configuration and monitoring of small networks and firewalls

Experience with MSP

Experience supporting users with Office 365 applications

Strong attention to accuracy and detail

Ability to handle multiple tasks in rapid succession

Experience working with active directory, VPN, and SQL servers

IT related Associates or Bachelor’s Degree

Experienced with FM Audit, Connectwise, or IT ticketing software

Experience writing SOPs

Experience with IP Phones

Education

IT related Associates or Bachelor’s Degree

Job description

We are seeking a full-time motivated individual to be a part of the Morris Business IT Team. As our Level 3 IT Tech Support, you will handle numerous higher level technical issues for our company and our clients. We will support your career growth with advanced tools. This position is based out of Duncan, South Carolina with 10% travel in SC/NC. NOTE: This is Not a remote position – this must be worked on-site.

Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. We help businesses with computers, servers, cyber security, telephones, copiers, faxes, printers and other technology solutions. As a family-run business we treat all our employees like family and can’t wait to grow our qualified team.

Why work for Morris Business Solutions:

• Supportive and motivational team with a family style environment
• Competitive benefits including a 401K with company match
• Generous bonus and raises based on performance
• We are a growing company with plenty of room for career growth
• All-inclusive annual trip for top employees

Qualifications:

• 5 years minimum experience in an IT field
• Experience with installation, configuration and monitoring of small networks and firewalls
• Experience with MSP is a must
• Experience supporting users with Office 365 applications (to include MS Teams)
• Can take detailed notes and reports on clients
• Ability to handle multiple tasks in rapid succession
• Strong attention to accuracy and detail with troubleshooting and problem-solving skills.
• Experience working with active directory, VPN, and SQL servers is preferred
• IT related Associates or Bachelor’s Degree, or comparable experience
• Experienced with FM Audit, Connectwise, or IT ticketing software
• Experience writing SOPs
• Experience with IP Phones

Compensation and benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Disability
• 401K with company match
• Company paid Life Insurance
• Paid Time Off plus Paid Holidays
• Yearly Raises
• Employee Assistance Programs
• Training and Development Opportunities
• Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Canary Islands, and Key West.