On-Site IT Help Desk Technician – Huntington Beach

Elevate Aircraft Seating LLC.; Huntington Beach (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Elevate Aircraft Seating LLC. in Huntington Beach, CA, seeks an on-site Help Desk Support to ensure reliable IT services for staff.

You will diagnose hardware, software, and network issues, assist users in person, over the phone, and remotely, and support onboarding and equipment provisioning. You will manage user accounts through Active Directory and Microsoft Entra ID, administer MS 365 apps (Outlook, SharePoint, Word, Excel), and coordinate with vendors as needed to minimize downtime and

Qualifications

• Experience in help desk or IT support environments.
• Ability to diagnose and resolve hardware, software, and network issues.
• Familiarity with Microsoft 365 apps and user management.
• Strong customer service and communication skills.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, application, and peripheral issues on company devices.
• Assist employees in person, remotely, and by phone with clear solutions.
• Troubleshoot network connectivity, VPN, and Microsoft 365 apps (Outlook, SharePoint, Word, Excel).
• Support conference room technology and AV equipment.
• Document resolutions and maintain technical documentation for IT processes.
• Assist with onboarding/offboarding and equipment provisioning.

Skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

VPN access

End-user support

Active Directory

Microsoft Entra ID

Microsoft 365

Outlook

SharePoint

Documentation

Training users

Tools

Active Directory

Microsoft Entra ID

Microsoft 365 Admin

SharePoint

Job description

Elevate Aircraft Seating LLC. in Huntington Beach, CA, seeks an on-site Help Desk Support to ensure reliable IT services for staff.

You will diagnose hardware, software, and network issues, assist users in person, over the phone, and remotely, and support onboarding and equipment provisioning. You will manage user accounts through Active Directory and Microsoft Entra ID, administer MS 365 apps (Outlook, SharePoint, Word, Excel), and coordinate with vendors as needed to minimize downtime and